Optimum Feedback Review

Optimum Feedback OUR SCORE 80%
starting price $74
our score 80%
free trial
  1. What is Optimum Feedback
  2. Product Quality Score
  3. Main Features
  4. List of Benefits
  5. Technical Specifications
  6. Available Integrations
  7. Customer Support
  8. Pricing Plans
  9. Other Popular Software Reviews

What is Optimum Feedback?

Optimum Feedback is a brand management solution which enables businesses to track mentions and reviews of their services, products, and brands on forums, online conversations, and social media. It also gathers mentions and reviews of your competitor and then analyzes them to determine the areas where they excel and underperform. You can then take advantage of this information when creating engagement strategies, campaigns and more which could enhance your own brand’s position and positive reviews. The system enables you to immediately determine how your customers feel about your products and services in every transaction. With this, you can obtain relevant insights about your customers’ experience, the reasons for satisfaction and dissatisfaction and others. You can then use the data to work on the areas that require better attention.

Product Quality Score

Features
8.0
Ease of use
8.1
Customer support
7.9
Value for money
8.0
8
TOTAL SCORE

Optimum Feedback features

Main features of Optimum Feedback are:

  • Feedback Monitoring
  • Local Competitors Insights
  • Negative Review Filtering
  • Ticketing
  • Customer Behavior
  • Trends Monitoring
  • Local Search
  • Feedback & Review Solicitation

Optimum Feedback Benefits

Benefits

The main benefits of Optimum Feedback are its automated feedback solicitation feature, its capability to provide customer feedback immediately and its deliverance of real-time alerts on certain events. Here are more details:

Automates feedback solicitation

The system can automate the process of review solicitation through its innovative technology on analysis and facilitates in determining the best time for asking customer feedbacks. This automation shortens the time for giving negative and positive feedbacks, suggestions, comments and more. This results in more immediate addressing of issues and provides better customer experience.

Provides immediate and relevant customer experience information

Optimum Feedback is able to assist in the immediate identification of changes in client trends and behaviors. The system provides you with firsthand information about the way customers value your products and services over a certain period of time and based on tangible customer signs. With this information, achievable targets can be set for your managers in accordance with customer satisfaction and feedback.

Positive genuine reviews are required for ensuring customer satisfaction and successful business operation. Due to this, the system aids in determining ways for your business to receive voluntary reviews without the need to provide incentives like giveaways and discounts.

Delivers real-time notifications

Optimum Feedback provides users with real-time alerts and notifications every time your company, service, product or brand gets a mention in a negative way. The notifications can be set so that alerts can be received through calls, emails, and SMS. Specific personnel can also be included which provides them with instant notifications for every negative mention involving the company.

Technical Specifications

Devices Supported

  • Web-based
  • iOS
  • Android
  • Desktop

Customer types

  • Small business
  • Medium business
  • Enterprise

Customer Support Types

  • Phone
  • Online

Optimum Feedback Integrations

The following Optimum Feedback integrations are currently offered by the vendor:

  • Lawyers.com
  • Angie’s List
  • TripAdvisor
  • Zendesk
  • OpenTable
  • Yelp
  • Google
  • Avvo
  • Edmuns.com
  • Facebook

Video

Customer Support

Phone
Online

Pricing Plans

Optimum Feedback pricing is available in the following plans:

Free trial
STARTER
£79/month
PREMIUM
£199/month
ENTERPRISE
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