Nutshell CRM Review: Pros, Cons & Pricing of the Top CRM Software

In Guides
October 26, 2016

What is Nutshell CRM?

Nutshell CRM is a useful CRM app that helps businesses to attract and retain customers. The system is designed for the needs of businesses of all scales and in any industry, and it is the preferred choice of growing sales companies and sole proprietors.  Nutshell offers a robust feature suite that can be compared with leading CRM packages, and its reporting and analytics functionality is particularly outstanding.

Why is Nutshell CRM the right choice for your company? To start, the app can develop and scale functionality to keep up with your business growth, as there are no reporting caps, storage restrictions, or user limits. The vendor offers a free trial to help you test drive the app’s features, and decide which pricing package suits your needs. Another benefit is this system smoothly integrates with other apps such as Quote Roller, Dropbox, RightSignature, Microsoft Exchange, Twitter, Zapier, Zendesk, MailChimp, Google Drive, and Box.

As with other Nutshell CRM reviews, the aim of this guide is to help you check if the product fits your requirements.

Product Quality Score:

Main functionalities
Collaboration features
Ease of Use
Help & Support
Media Rating

Main Features

  • Activity Reports
  • BCC your Emails
  • Bulk Email Templates
  • Calendar Sync
  • Click-to-Call
  • Collaborative Environment
  • Contact Importing
  • Customizable Sales Processes
  • Email Ingestion
  • Funnel Reports
  • Lead Confidence
  • Lead Relationships Management
  • Multichannel Customer Support
  • Native Mobile Apps for Mac, iOS, and Android
  • Nutshell Intelligence
  • Nutshell Maps
  • One Click Task Creation
  • Powerful Sales Analytics Reports
  • Quarterly Success Plan Reviews
  • Real Time Notifications
  • Sales Collaboration
  • Sales Team Management
  • Seamless Integration with a Variety of Business Apps
  • User/Team Restrictions

List of Benefits


Nutshell CRM offers a user-friendly and attractive dashboard that shows all contact history, tasks, activities, and upcoming meetings. You can sync the app with Google Calendar and it will summarize all important dates, which will enable managers to concentrate on managing leads.

In the Setup section, you can include other users and assign them their specific roles. This feature is useful for large teams where not all users need to manage pricing info or access customer history.

The one thing that we cite about this software in our Nutshell CRM reviews is that you can import contacts in many ways: It can be from your Excel spreadsheet or the full list of your Google Account which integrates automatically. You can also record contacts manually. To boost transparency, you can divide contacts into Companies, People, and Leads. You can email the whole group using a basic template or you can do bulk editing if needed.

Nutshell shows contacts in a comprehensive manner and you simply need to click on the contact’s name to see your relationship history, including the latest conversations and emails. You can use the same window to edit the record or arrange a personal meeting with the contact.

To generate leads and track sales, you can define your price and adjust it to the market where your service or product is placed. You can assign competitors, sources, products, and people to each lead, and track them all simultaneously. The system also allows you to distribute leads in other ways as well as assign unique tasks while creating a lead.

Finally, Nutshell’s reporting feature is excellent. You can easily generate team activity lists, sales forecasts and analytics, high level summaries, and detailed performance charts. As with other exported documents, you can save the reports to your device as CSV files. You can read Nutshell CRM reviews here for more information about the software.

Technical Specifications

Devices Supported

  • Web-based
  • Windows
  • Android
  • iPhone/iPad
  • Mac

Geographies Served

  • USA
  • UK
  • Canada
  • International

Pricing Model

  • Monthly payment
  • Annual Subscription

Customer Types

  • Small Business
  • Medium Business
  • Large Enterprises
  • Freelancers


  • Cloud Hosted

Available Integrations

  • Google Apps
  • Box
  • Dropbox
  • Google Drive
  • MailChimp
  • Microsoft Exchange
  • Olark
  • PandaDoc
  • Quote Roller
  • RightSignature
  • Twitter
  • Wufoo
  • Yesware
  • Zapier
  • Zendesk


Available Support

  • Email
  • Phone Support
  • Live Support
  • Training

Software Pricing

Nutshell CRM offers a free trial and three pricing packages. The prices given below are for annual subscriptions.

Starter Plan – $20/user/month

  • Business App Integrations & API
  • Calendar & Task Sync
  • Custom Import Help
  • Email Sync
  • Email Templates & Tracking
  • Sales Tracking and Reporting
  • Support via Phone, Email, and Chat
  • Team Contact Management

Pro Plan – $35/user/month

All features from the Starter Plan, plus

  • Activity Reporting
  • Click-to-Call
  • Funnel Reporting
  • Sales Process Automation

Pro+ Plan – $70/user/month

All features from the Pro Plan, plus:

  • Professional Onboarding
  • Quarterly Success Plan Review
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