Main features of NetSuite CRM are:
The main benefits of NetSuite CRM are its ability to function as an end-to-end CRM system, contact management feature, client activities tracking and recording and monitoring of workforce productivity. Here are more details:
Complete CRM solution
NetSuite CRM is complete with all the features and tools that businesses will expect from a customer relationship management system and more since it joins the traditional capabilities with the advanced ones to drive business growth and revenue. It has a set of robust functionalities such as automated tools for marketing and partner relationship as well as the usual CRM functions including SFA and customer service management.
Management of contacts
Another neat functionality that NetSuite CRM offers is the contact management feature which is highly useful for the users’ business. With this tool, contact information together with their company role, issues with users’ services and products and their communication history are all easy to access. Every interaction with customers is laid out conveniently in a timeline manner and allows for easy granting of permission to the access of this information to certain employees or departments.
Tracks and records all client activities
The platform is capable of tracking every clients and visitors’ activities on users’ website and then import relevant data about them into the system. It does not require manual retrieval of client information to gather some data since the software automatically records all the cyber paths taken together with the pages viewed and links clicked. All these data are delivered to the company sales team who makes use of such information for sales forecast, lead generation and marketing campaigns.
Monitor employee productivity
Workers’ productivity can also be monitored via tracking of their progress reports, task-completion ratio, and workflow. The system can also incorporate a group calendar as a place for each worker to track their to-do lists and display their accomplishments once completed.
The following NetSuite CRM integrations are currently offered by the vendor:
NetSuite CRM pricing is available in the following plans: