Needles is a case management software specifically designed for streamlining the daily resources and operations of legal firms and services. It has a range of features that allows users to enhance their profitability and grow beyond their capacities by automating of workflows, documentation, and processes. And since the software’s developers understand that each law firm is different in various factors from others, Needles comes with a customizable version with tools including analytics, standardized reporting, insurance adjuster, and case type library.
The main benefit garnered from the system is its capability to create any type of field, place any collections of such fields on any tab, set up any jobs in any order fit for the checklist, and then run reports on all of them. Furthermore, Needles prides itself with unparalleled US-based support team, where they claim that no calls and questions go unanswered and that they never work from scripts.
Needles also utilizes a cost-effective approach since buying the product is equal to buying licenses. This means that, unlike traditional cloud-based systems, when users purchase the system, they own it for life. There are no monthly rental costs or recurring license fees. There is a maintenance/support plan as well that if purchased, give access to future upgrades.
Product Quality Score
Ease of use
Value for money
Main features of Needles are:
The main benefits of Needles are the multitude of case management solutions it offers to users, capability for streamlining resources and everyday tasks, and its high customizability. Here are more details:
An Array of Case Management Solutions
Needles has 25 years of experience under its belt and throughout that time, it has supported numerous law firms and communities using the most advanced, innovative, and customizable case management solutions. One of its main edge over other similar systems is its ceaseless improvement and continuous upgrade to cope with the improving technologies. This way, no legal firm that utilizes Needles will be left behind in the competitive community of legal industry.
Streamlined Day-to-Day Operations
Needles empowers firms in creating specific task lists to track and manage the workflows that are essential to the cases they work on. From everyday operations, the system roots out the most important checklists such as case proceedings and tasks to be dealt with on proper time. The entire workflow goes through case-specific statutes, which enables firms to monitor information regarding tasks, document, or person on time. Furthermore, the system allows synchronization with MS Outlook Calendar for easier management of monthly or weekly engagements.
One of the best features of the system is its high tier of personalization and customization. The feature is offered on every level of tracking and managing cases. This makes the system a breeze to both set up and customize. No matter the tool, be it daily report system, informational tabs, or personalized checklist, users only need to click through and add their preferred options. There is a case type library as well which provides various specific templates, handy for a complicated set of cases since there are many different presets built in them.
Customer Support Types
The following Needles integrations are currently offered by the vendor:
Needles pricing is available in the following plans: