Main features of NABD System are:
The main benefits of NABD System are its multi-channel capabilities, its integrated BPM engine, and its collaboration tools. Here are more details:
With NABD System, users can utilize a number of multiple support channels to reach out and communicate with customers. Resolving a customer’s problem can also be done easily with NABD System, as the software provides agents the information they need to come up with a solution that is reliable.
NABD System’s intelligent knowledge base also gives immediate answers to issues customers may encounter, making the customer support process move along faster. The service request queue can also be monitored effectively.
Since NABD System allows businesses to respond to customers and their concerns on multiple channels, it positively impacts customer loyalty and satisfaction.
Service requests and complaints are also quickly resolved thanks to NABD System’s ISO 10002 Quality Management. Customer needs and internal processes are brought together by a customer management lifecycle that is structured specially for that purpose.
Agent workflow is much quicker compared to before as NABD System features a unified dashboard where experts and agents pick the cases to work on depending on the case’s priority level.
NABD System also has sentiment analytics and collaborative communication tools that are used on social channels as well as on more traditional ones. With it, both users and customers feel like they are part of the process.
The following NABD System integrations are currently offered by the vendor:
NABD System pricing is available in the following plans: