Mojohelpdesk.com Review

Mojohelpdesk.com OUR SCORE 81%
starting price $24/month
our score 81%
free trial
  1. What is Mojohelpdesk.com
  2. Product Quality Score
  3. Main Features
  4. List of Benefits
  5. Technical Specifications
  6. Available Integrations
  7. Customer Support
  8. Pricing Plans
  9. Other Popular Software Reviews

What is Mojohelpdesk.com?

Mojo Helpdesk is a hosted ticket tracking/on demand help desk application that enables enterprises to assign, monitor, and centralize customer requests and user tech, as well as internal activities within the organization. Customers can use this service to easily submit their requests via email to a help desk, or by directly using a Web interface. Mojo Helpdesk is an ideal tool for customer support and internal task tracking where external and internal requests are centralized and grouped using a simple Web interface, and then quickly allocated to helpdesk team members for processing. All helpdesk messages sent to customers are saved in a discussion-like thread. Mojo Helpdesk helps to track customer and tech support requests, and manage internal activities. You can use the tool to monitor requests until the work is completed. In our Mojo Helpdesk reviews you’ll learn more about the software’s benefits, pricing, technical specs and more.

Product Quality Score

Features
8.0
Ease of use
7.5
Customer support
8.5
Value for money
8.5
8.1
TOTAL SCORE

Main features

  • API access
  • API integration with XML and SOAP
  • Automatic case routing based on ticket category
  • Automations
  • Improved monitoring of time spent on tickets
  • Superior tracking of customer satisfaction
  • Built-in reports
  • Built-in performance tracking
  • Customer satisfaction ratings
  • Customizable ticket forms
  • Easy allocation of requests to your team members
  • Easy data export and import
  • Easy ticket creation from email or Web
  • Full email integration
  • Reporting of help desk activity
  • Exporting and importing enabled
  • Incorporate SLA targets
  • Integration with Google Apps
  • The application is Web-based, so there is no need to install any software
  • Apache, Mysql, and Linux supported backend
  • Powerful search feature
  • Real-time reporting
  • Service levels
  • Single sign-up
  • SSL 256-bit data encryption
  • Ticket centralization and management
  • Time saving automation
  • Use your own custom domain
  • Web-based customer portal for users
  • Written in Ajax and Ruby on Rails

List of Benefits

One of the benefits we consistently note in our Mojo Helpdesk reviews is that it is a simple app with a “Google-like” interface. The tool is fully integrated with Google Apps. Simply sign on from your Google Apps account to start using this package. You can utilize the tool to streamline and automate both internal and external communication.

Use Mojo Helpdesk to track customer requests as well as internal requests within your organization. Users can easily create tickets for the requests through Web or email. The tool makes it easy and comfortable to manage tickets as you can do it right from your inbox using the product’s smart email integration.

Mojo Helpdesk helps to minimize your computer’s clutter. It organizes and stores ticket histories so that users do not lose track of requests. You can use the tool’s text-based search feature to easily find what you need.

Users can customize ticket forms according to their business requirements. They can add as many fields as they wish. Mojo Helpdesk allows you to use your own domain for the helpdesk. You can utilize the application’s built-in customer satisfaction ratings to monitor user satisfaction and response times.

Technical Specifications

Devices Supported

  • Web-based
  • iOS
  • Android

Customer types

  • Small business
  • Medium business
  • Enterprise

Customer Support Types

  • Phone
  • Online

Available Integrations

  • Google Apps

Customer Support

Phone
Online

Pricing Plans

Free trial
Plus
$24 per month
Business
$49/month
Enterprise
$99/month
Enterprise Plus
$149/month
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