mHelpDesk Review

mHelpDesk OUR SCORE 91%
starting price By quote
our score 91%
free trial
  1. What is mHelpDesk
  2. Product Quality Score
  3. Main Features
  4. List of Benefits
  5. Technical Specifications
  6. Available Integrations
  7. Customer Support
  8. Pricing Plans
  9. Other Popular Software Reviews

What is mHelpDesk?

mHelpDesk is an online, end-to-end field service management system typically used by businesses in the fields of home repair, plumbing, electrical contractors, HVAC, and more. The solution is used for handling every business process, from the first customer contact up to settling bills. It provides CRM tools for tracking and viewing the status of every lead and opportunity and consequently managing them. mHelpDesk also aims to turbocharge the repetitive and manual processes so that users can instead focus on running their businesses. It’s capable of automating business functions and tasks, including customer contact, communication, scheduling, billing, and other day-to-day activities. Thanks to this, workflows can be managed easier and users can monitor every stage of a job, from the beginning until completion.

Product Quality Score

Features
9.1
Ease of use
9.0
Customer support
9.3
Value for money
9.0
9.1
TOTAL SCORE

mHelpDesk features

Main features of mHelpDesk are:

  • Billing & Invoicing
  • Offline Access
  • Online Booking
  • Staff Productivity Reporting
  • GPS Tracking
  • Real-Time Communication
  • Estimates and Quotes
  • Job Management
  • Lead Management (CRM)
  • Customer Portal
  • Scheduling & Dispatch
  • Staff Communication
  • Online Payments
  • Customer Database (CRM)
  • Recurring Jobs
  • Payment Processing
  • Customer Equipment
  • Inventory Tracking
  • Scheduling
  • Job Manager
  • Estimates
  • Inventory Tracking
  • Financial Reporting
  • Text Message Dispatching
  • Timesheets
  • Customer Reporting
  • Live Mapping
  • Map View Routing
  • Customer Communication
  • Workflow Management
  •  Customer Notifications
  • Integrations
  • Payment Processing
  • Custom Reporting
  • Custom Forms
  • Calendar

mHelpDesk Benefits

Benefits

The main benefits of mHelpDesk are its built-in CRM features, robust automation capabilities, customer-centric design, mobile-readiness, and topnotch customer support. Here are more details:

Native CRM Integration

mHelpDesk is packaged with CRM tools that aid users in tracking and managing leads. It offers an auto-response and instant alert system so that they can quickly respond to potential clients. They can also focus on hot leads, share information between service and sales teams, quickly make and send estimates, put customer communication on autopilot, and significantly improve win rates.

Powerful Automation

The solution is created around a robust automation engine that eliminates most of the paperwork and manual processes. It is capable of automating redundant tasks such as status updates, job assignments, note-sharing, team and customer communication, scheduling, billing, etc. Through automation, processes are more cost-effective and efficient. It also minimizes human errors and manual interventions. Aside from those, worker productivity is enhanced as well since most of the time, they are doing their core tasks instead of being immersed in repetitive admin matters.

Customer-First Design

mHelpDesk’s design is centered on delivering the best experience for customers and it provides users with tools exactly for that purpose. The platform has a virtual cabinet for storing and organizing customer records, such as profiles, service history, billing, and active jobs. All these records can be easily shared and accessed both at the office and on the field. Users are also treated with consolidation and automation of customer communication via the integrated messaging system, SMS alerts, communication logs, and auto email. With this, customers are always aware of the status of the service being rendered to them.

Mobile-Ready

Two of the essentials in field service management is mobility and communication. mHelpDesk takes care of those areas through its native Android and iOS apps where users can access email, text, or web solutions of their field people. It also allows them to do scheduling and estimates regardless of time and place. It makes sure that everybody is synced, coordinated, and connected at all times. With these mobile apps, users and their teams can be completely productive regardless if they’re on-site or at the office.

Reliable Support

mHelpDesk is known for its topnotch customer support whom users can communicate with through live chat or toll-free phone. The customer service teams can provide them with assistance and answers to their queries about how they can utilize the product for their business. There are also success coaches available who can serve as a guide for users. The coaches can aid them in knowing more about the product, from onboarding all the way to implementation. Aside from that, there are live webinars and training videos as well that teach the basics of mHelpDesk, its features, and the best practices.

Technical Specifications

Devices Supported

  • Web-based
  • iOS
  • Android
  • Desktop

Customer types

  • Small business
  • Medium business
  • Enterprise

Customer Support Types

  • Phone
  • Online

mHelpDesk Integrations

The following mHelpDesk integrations are currently offered by the vendor:

  • QuickBooks Online
  • Stripe
  • Square
  • HomeAdvisor
  • Google Calendar
  • QuickBooks Desktop
  • PayPal
  • Authorize.NET

Video

Customer Support

Phone
Online

Pricing Plans

mHelpDesk pricing is available in the following plans:

Free trial
QUOTE-BASED PLAN
Contact vendor
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