Meya Review

Meya OUR SCORE 84%
starting price By quote
our score 84%
free trial
  1. What is Meya
  2. Product Quality Score
  3. Main Features
  4. List of Benefits
  5. Technical Specifications
  6. Available Integrations
  7. Customer Support
  8. Pricing Plans
  9. Other Popular Software Reviews

What is Meya?

Meya is an artificial intelligence platform for building interactive AIs to be used within messaging platforms and for creating unique and personalized customer experiences. Through the system, businesses are able to take advantage of AI’s power and augment their customer service agents’ abilities. This would eliminate the need to add more agents to the team as companies would only need to deploy bots that aid current agents in rendering customer support. Also, Meya is capable of integrating with many applications that allow the extension of its usability. Thanks to this, businesses are able to use the platform wherever its services are needed and also utilize it for gathering related customer data, especially when it comes to customers' satisfaction levels.

Product Quality Score

Features
8.4
Ease of use
8.5
Customer support
8.3
Value for money
8.4
8.4
TOTAL SCORE

Meya features

Main features of Meya are:

  • Managed Database
  • Broadcast
  • Cognitive Framework
  • GitHub Import & Export
  • API
  • Bot CMS
  • Bot Hosting
  • Bot Studio
  • Source Control
  • Messaging Integrations
  • Analytics Integrations
  • Customer Service Integrations

Meya Benefits

Benefits

The main benefits of Meya are the smart bots it can produce, its integration support that extends its capabilities, bot studio platform, and collaboration features. Here are more details:

Intelligent bots

Through Meya, businesses are able to build bots that are capable of offering interactive assistance to clients within messaging apps. Adding a bot to a company’s customer service team reduces the number of agents required to provide optimal customer support. This is because organizations are able to leverage AI through the passage of control between a human and a machine, resulting in top-notch support and service rendering.

Integration capabilities

While bots built using Meya is deployable across many messaging channels, it is capable of other types of integration as well. For one, it works well with analytics platforms such as Google Analytics in order to provide insights with regards to bot interaction and usage. Also, it is able to link with natural language AIs that process user speech and then provide a structured conversational flow, allowing for a more personal and natural experience.

Bot Studio

Meya features a cloud-based platform, the Bot studio, where users do the designing, training, and hosting of their bots. All the tools required to build intelligent and interactive bots are here, including visualizer, code editor, and live debugger.

Collaboration platform

The system’s admins are capable of providing access to other persons, which is a handy feature that enables team collaboration. When authorized, the particular teammate can then view the bots and even make changes to them. This way, team collaboration is supported, resulting in a more efficient and smooth process of working together instead of them being just separate individuals that maintain bots.

Technical Specifications

Devices Supported

  • Web-based
  • iOS
  • Android
  • Desktop

Customer types

  • Small business
  • Medium business
  • Enterprise

Customer Support Types

  • Phone
  • Online

Meya Integrations

The following Meya integrations are currently offered by the vendor:

  • Twilio
  • api.ai
  • Smooch
  • wit.ai
  • Mixpanel
  • Slack
  • Segment
  • Telegram
  • Google Analytics
  • luis.ai

Video

Customer Support

Phone
Online

Pricing Plans

Meya pricing is available in the following plans:

Free trial
QUOTE-BASED PLAN
Contact vendor
Do you have a B2B product you’d like us to review?
Request A Review