Medallia Review

Medallia OUR SCORE 68%
starting price By Quote
our score 68%
free trial
  1. What is Medallia
  2. Product Quality Score
  3. Main Features
  4. List of Benefits
  5. Technical Specifications
  6. Available Integrations
  7. Customer Support
  8. Pricing Plans
  9. Other Popular Software Reviews

What is Medallia ?

Medallia acts as both a SaaS Customer Experience Management (CEM) and Enterprise Feedback Management (EFM) solution designed for financial, hospitality, and retail companies as well as B2B and high-tech users in the United States and other locations. Medallia is fully featured so users can harness the usefulness of customer feedback in improving the overall operations of their company. With this solution, businesses can easily attract customers, retain them, and grow their customer base speedily.

Product Quality Score

Features
6.9
Ease of use
6.8
Customer support
6.7
Value for money
6.8
6.8
TOTAL SCORE

Medallia features

Main features of Medallia are:

  • Benchmarking
  • Dashboarding
  • Customer recovery
  • Data collection
  • Interactive analytics
  • Data integration
  • Goal setting
  • Media sharing
  • Text analytics
  • Mobile feedback
  • Push reporting

Medallia Benefits

Benefits

The main benefits of Medallia are a convenient dashboard, in-depth insights of real-time data, and comprehensive analyses of feedback from the leading social media software. Here are the specifics:

For social CRM programs, the solution’s cloud-hosted Customer Experience (CE) app finds customer feedback across different platforms such as web, mobile, social, and call center. Besides that, this functionality also consolidates the data in a single dashboard for easy access. Through this, users can acquire in-depth insights of data in real-time and get action workflows to their teams to improve customer satisfaction, customer loyalty, and overall performance of the business.

Furthermore, the software evaluates customer feedback from social media platforms such as Facebook and Twitter as well as popular review websites such as TripAdvisor, together with solicited feedback from surveys and call centers. Some of the software’s capabilities include social media analysis and feedback, action management and direct goals, mobile engagement and feedback, dashboard and text analytics, and survey making and management.

Additional benefits provided by Medallia include a unified system, multi-channel feedback gathering, unengaged customer recovery, online review and testimonial boosting, and identifying and addressing problematic areas.

Technical Specifications

Devices Supported

  • Web-based
  • iOS
  • Android
  • Desktop

Customer types

  • Small business
  • Medium business
  • Enterprise

Customer Support Types

  • Phone
  • Online

Medallia Integrations

The following Medallia integrations are currently offered by the vendor:

  • Salesforce

Video

Customer Support

Phone
Online

Pricing Plans

Medallia pricing is available in the following plans:

Free trial
QUOTE-BASED PLAN
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