ManageEngine ServiceDesk Plus Review

ManageEngine ServiceDesk Plus OUR SCORE 74%
starting price $495
our score 74%
free trial
  1. What is ManageEngine ServiceDesk Plus
  2. Product Quality Score
  3. Main Features
  4. List of Benefits
  5. Technical Specifications
  6. Available Integrations
  7. Customer Support
  8. Pricing Plans
  9. Other Popular Software Reviews

What is ManageEngine ServiceDesk Plus?

ManageEngine ServiceDesk Plus ranks among the top rated help desk software and asset management tool today. ServiceDesk Plus fuses your help desk requests and assets to enable you to manage and monitor your clients’ needs and concerns as well as your own performance more efficiently. The software aids in the implementation of ITIL best practices and troubleshoot IT service requests more rapidly. ServiceDesk Plus is a modifiable and easy-to-deploy help desk software with over 10,000 users from all over the world. ServiceDesk Plus is available in 23 different languages. In our ManageEngine ServiceDesk Plus reviews we detail the benefits, pricing and more about this software.

Product Quality Score

Features
7.5
Ease of use
7.0
Customer support
7.5
Value for money
7.5
7.4
TOTAL SCORE

ManageEngine ServiceDesk Plus features

Main features of ManageEngine ServiceDesk Plus are:

  • Flexible ticket management
  • Multiple channel support
  • Solid Knowledge Base
  • Self Service Portal with password security
  • Service Level Agreements
  • Mobile support compatibility with iPhone, iPad, and Android apps
  • Flexible out-of-the-box integrations with 3rd party apps
  • Easy and effective asset management
  • Multi language support coupled with smooth API integration
  • Effective incident and problem management
  • Modifiable help desk system

ManageEngine ServiceDesk Plus Benefits

  • One of the benefits we consistently note in our ManageEngine Service Desk reviews is that it you have immediate access to your help desk anytime and anywhere from any online and mobile platforms and devices.
  • Offer high quality customer service to your end users.
  • Solid knowledgebase which you can fill with unlimited number of KB articles.
  • Web based portal where end users can go to to submit tickets and report incidents.
  • Quickly address and resolve issues and incidents reported by your customers, saving time and retaining customers in the process.
  • Easily determine every asset in your network with the fast and reliable auto discovery applications.
  • Offer structured and quick management of all changes in your IT infrastructure.
  • With the new agent based scanning, you can access any system from the remote network, independent of their location.
  • Archive old, unused information and enhance your helpdesk performance.
  • Provide support to multiple sites and modify your specifications for every site according to their distinctive working processes.
  • Create comprehensive reports regarding your help desk performance and metrics.
  • Automatically change the password, by fusing the ticketing system with the Active Directory.

Technical Specifications

Devices Supported

  • Web-based
  • iOS
  • Android
  • Desktop

Customer types

  • Small business
  • Medium business
  • Enterprise

Customer Support Types

  • Phone
  • Online

ManageEngine ServiceDesk Plus Integrations

The following ManageEngine ServiceDesk Plus integrations are currently offered by the vendor:

  • 3D Datacenter Floor
  • WAN RTT Monitor
  • Cisco
  • Social IT
  • NetFlow
  • NCM
  • Oracle
  • SAP
  • Websphere
  • Cassandra
  • Sybase
  • Microsoft
  • Amazon
  • Windows Azure

Customer Support

Phone
Online

Pricing Plans

ManageEngine ServiceDesk Plus pricing is available in the following plans:

Free trial
Quote-based Plans
Contact vendor
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