LiveOps Review

LiveOps OUR SCORE 71%
starting price $20
our score 71%
free trial
  1. What is LiveOps
  2. Product Quality Score
  3. Main Features
  4. List of Benefits
  5. Technical Specifications
  6. Available Integrations
  7. Customer Support
  8. Pricing Plans
  9. Other Popular Software Reviews

What is LiveOps?

LiveOps is a cloud-based, flexible customer support tool that offers a versatile suite of applications designed to help you deliver great customer experience and improve your contact center’s performance. Among the capabilities that the platform offers include robust reporting and interactive and flexible reporting features across a broad range of channels including text messaging and social media. The service also comes with an interactive database that gives users complete visibility of their customer center operation.

Product Quality Score

Features
7.2
Ease of use
7.0
Customer support
7.2
Value for money
7.0
7.1
TOTAL SCORE

LiveOps features

Main features of LiveOps are:

  • Contact center design
  • LiveOps Voice
  • Multichannel routing
  • Agent desktop
  • LiveOps Talent Agent Services
  • LiveOps Chat
  • Customer support
  • LiveOps Social
  • Channel pivot
  • Integration
  • Multichannel support
  • LiveOps Email
  • Pay-per-use

LiveOps Benefits

Benefits

The main benefits of LiveOps are its capabilities that accelerate the implementation of cloud contact services, professional services, reliable customer support, and agent services. Here are more details:

Faster Implementation of Cloud Contact Services

LiveOps platform and applications are designed to help contact centers accelerate business implementation and maximize their value. The service supports SMS, chat, voice, Facebook, and Twitter and also offers an integrated customer interaction database. Also, the service allows users to deploy a highly secured, multi-tenant and scalable contact center with the use of the pay-as-you-go model. You can customize reports, design IVRs and add agents easily as well. Apart from that, the platform eliminates the hassles of making updates as they automatically occur without any downtime.

Professional Services

LiveOps dedicated resources work with its client’s team to deliver results on time and on budget. LiveOps provides training to help its users get acquainted with the service tools and learn how to make the most of the platform.

Reliable Customer Support

LiveOps’ enterprise-class customer support is also worth mentioning. This allows clients to directly handle their customer tickets and acquire platform status data when needed.

Agent Services

As a complete cloud contact center outsourcing tool, LiveOps allows users to utilize the services of at-home agents via cloud technology. You can use this feature through availing the pay-per-use model which is scalable to meet your growing needs.

Technical Specifications

Devices Supported

  • Web-based
  • iOS
  • Android
  • Desktop

Customer types

  • Small business
  • Medium business
  • Enterprise

Customer Support Types

  • Phone
  • Online

LiveOps Integrations

The following LiveOps integrations are currently offered by the vendor:

  • Platform APIs
  • CRM Integrations

Video

Customer Support

Phone
Online

Pricing Plans

LiveOps pricing is available in the following plans:

Free trial
LIVEOPS VOICE
$95
LIVEOPS CHAT
$40
LIVEOPS EMAIL
$30
LIVEOPS SMS
$20
LIVEOPS SOCIAL – FACEBOOK
$20
LIVEOPS SOCIAL – TWITTER
$20
MULTICHANNEL BUNDLE
$190
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