LiveAgent Review

LiveAgent OUR SCORE 75%
starting price $9/month
our score 75%
free trial
  1. What is LiveAgent
  2. Product Quality Score
  3. Main Features
  4. List of Benefits
  5. Technical Specifications
  6. Available Integrations
  7. Customer Support
  8. Pricing Plans
  9. Other Popular Software Reviews

What is LiveAgent?

LiveAgent is a help desk system launched in 2007 designed to help businesses handle customer inquiries and support requests through multiple support channels. The platform is loaded with a myriad of help desk features including ticket management and live chat. Among the tools they offer are universal inbox, hybrid ticket steam, automated ticket distribution, real-time chat, proactive chat invitations, and chats overview. LiveAgent also provide offline support portal services and solutions such as customer portal, knowledge base, forum, and feedback and suggestions. More than 10,000 companies use LiveAgent to help them manage their customer support operations and other help desk-related processes. You can find more information about the software in a review of LiveAgent here. As with other LiveAgent reviews, the aim of this guide is to help you check if the product fits your requirements.

Product Quality Score

Features
8.0
Ease of use
7.5
Customer support
7.0
Value for money
7.5
7.5
TOTAL SCORE

Main features

  • Universal inbox
  • Ticketing
  • Hybrid ticket stream
  • Automated ticket distribution
  • Rules
  • Time Rules
  • Responsibility
  • Departments
  • Tags
  • Service-Level-Agreement (SLA)
  • Business hours
  • Contact groups
  • Contacts
  • Agents
  • Companies
  • Contact fields
  • Ticket fields
  • SPAM filters
  • Pause
  • Filters
  • Notes
  • Ticket/Customer insights (CRM)
  • Canned messages (Macros)
  • Predefined answers
  • Attachments
  • Email notifications
  • Agent collision detection
  • Agent ranking
  • Contact forms
  • Contact form gallery
  • Real-time chat
  • Proactive chat invitations
  • Chat button gallery
  • Chat invitation gallery
  • Chats overview
  • Chat history
  • Online visitors
  • Chat distribution
  • Real-time typing view
  • Twitter
  • Facebook
  • Reporting
  • Analytics overview
  • Performance report
  • Agent ranking overview
  • Department report
  • Tag reports
  • SLA Compliance report
  • SLA Log report
  • Agent availability
  • Agent report
  • Channel report
  • Support Portal
  • Customer portal
  • Knowledgebase
  • Forum
  • Feedback & Suggestions
  • Gamification
  • Rewards & Badges
  • Levels
  • Benchmarks and Leaderboards
  • Multilingual
  • 39 translations available
  • Language adaptable widgets

List of Benefits

  • Chat-style support with all customer interactions organized into one thread
  • Supports email, chat, voice, feedback forms, social network, and more
  • Among the many advantages we cite in our LiveAgent reviews is that you get a full view of what customers type in their chatbox so you’re ready to respond when they finish
  • Rules to automatically assign tickets to departments or agents
  • Service-level agreements and business hours support
  • Add custom CRM fields to contacts to keep track of everything
  • Integration with Mailchimp, Highrise, AWeber, Google Analytics and 50+ more

Technical Specifications

Devices Supported

  • Web-based
  • iOS
  • Android

Customer types

  • Small business
  • Medium business
  • Enterprise

Customer Support Types

  • Phone
  • Online

Available Integrations

  • Zapier
  • AWeber
  • GetResponse
  • MailChipm
  • 2Checkout
  • Braintree
  • Magento
  • Opencart
  • Prestashop
  • 3dcart
  • Shopify
  • CS-Cart
  • BigCommerce
  • Actinic
  • Fortune 3
  • Volusion
  • Core Commerce
  • X-Cart
  • Adobe Business Catalyst
  • WordPress
  • Joomla
  • Drupal
  • Weebly
  • Wix
  • GoDaddy
  • SquareSpace
  • Web.com
  • Expression Engine
  • Highrise
  • NiceReply
  • ProjectManager.com
  • Facebook
  • Twitter
  • Zendesk
  • Freshdesk

Video

Customer Support

Phone
Online

Pricing Plans

Free trial
Ticket Plan
$9 per agent per month
Ticket Plan + Chat
$14 per agent per month
All-Inclusive Plan
Contact vendor
Downloadable License
$899
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