LiveAgent Review
OUR SCORE 75%
starting price
$9/month
our score
75%
free trial
- What is LiveAgent
- Product Quality Score
- Main Features
- List of Benefits
- Technical Specifications
- Available Integrations
- Customer Support
- Pricing Plans
- Other Popular Software Reviews
What is LiveAgent?
LiveAgent is a help desk system launched in 2007 designed to help businesses handle customer inquiries and support requests through multiple support channels. The platform is loaded with a myriad of help desk features including ticket management and live chat. Among the tools they offer are universal inbox, hybrid ticket steam, automated ticket distribution, real-time chat, proactive chat invitations, and chats overview. LiveAgent also provide offline support portal services and solutions such as customer portal, knowledge base, forum, and feedback and suggestions. More than 10,000 companies use LiveAgent to help them manage their customer support operations and other help desk-related processes. You can find more information about the software in a review of LiveAgent here. As with other LiveAgent reviews, the aim of this guide is to help you check if the product fits your requirements.Product Quality Score
Features
8.0
Ease of use
7.5
Customer support
7.0
Value for money
7.5
7.5
TOTAL SCORE
LiveAgent features
Main features of LiveAgent are:
- Universal inbox
- Ticketing
- Hybrid ticket stream
- Automated ticket distribution
- Rules
- Time Rules
- Responsibility
- Departments
- Tags
- Service-Level-Agreement (SLA)
- Business hours
- Contact groups
- Contacts
- Agents
- Companies
- Contact fields
- Ticket fields
- SPAM filters
- Pause
- Filters
- Notes
- Ticket/Customer insights (CRM)
- Canned messages (Macros)
- Predefined answers
- Attachments
- Email notifications
- Agent collision detection
- Agent ranking
- Contact forms
- Contact form gallery
- Real-time chat
- Proactive chat invitations
- Chat button gallery
- Chat invitation gallery
- Chats overview
- Chat history
- Online visitors
- Chat distribution
- Real-time typing view
- Reporting
- Analytics overview
- Performance report
- Agent ranking overview
- Department report
- Tag reports
- SLA Compliance report
- SLA Log report
- Agent availability
- Agent report
- Channel report
- Support Portal
- Customer portal
- Knowledgebase
- Forum
- Feedback & Suggestions
- Gamification
- Rewards & Badges
- Levels
- Benchmarks and Leaderboards
- Multilingual
- 39 translations available
- Language adaptable widgets
LiveAgent Benefits
The main benefits of LiveAgent are its extensive integrations, customizable architecture, and intuitive interface. Here are more of the product’s benefits:
- Chat-style support with all customer interactions organized into one thread
- Supports email, chat, voice, feedback forms, social network, and more
- Among its many advantages, LiveAgent gives a full view of what customers type in their chatbox so you’re ready to respond when they finish
- Rules to automatically assign tickets to departments or agents
- Service-level agreements and business hours support
- Add custom CRM fields to contacts to keep track of everything
- Integration with Mailchimp, Highrise, AWeber, Google Analytics and 50+ more
Technical Specifications
Devices Supported
- Web-based
- iOS
- Android
- Desktop
Customer types
- Small business
- Medium business
- Enterprise
Support Types
- Phone
- Online
LiveAgent Integrations
The following LiveAgent integrations are currently offered by the vendor:
- Zapier
- AWeber
- GetResponse
- MailChipm
- 2Checkout
- Braintree
- Magento
- Opencart
- Prestashop
- 3dcart
- Shopify
- CS-Cart
- BigCommerce
- Actinic
- Fortune 3
- Volusion
- Core Commerce
- X-Cart
- Adobe Business Catalyst
- WordPress
- Joomla
- Drupal
- Weebly
- Wix
- GoDaddy
- SquareSpace
- Web.com
- Expression Engine
- Highrise
- NiceReply
- ProjectManager.com
- Zendesk
- Freshdesk
Video
Customer Support
Phone
Online
Pricing Plans
LiveAgent pricing is available in the following plans:
Free trial
Ticket Plan
$9 per agent per month
Ticket Plan + Chat
$14 per agent per month
All-Inclusive Plan
Contact vendor
Downloadable License
$899
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