LiaCX Review

LiaCX OUR SCORE 86%
starting price By quote
our score 86%
free trial
  1. What is LiaCX
  2. Product Quality Score
  3. Main Features
  4. List of Benefits
  5. Technical Specifications
  6. Available Integrations
  7. Customer Support
  8. Pricing Plans
  9. Other Popular Software Reviews

What is LiaCX ?

LiaCX is a cloud-based customer experience management software powered by Intouch Insight. It is built using modern technology capable of handling big data and is designed to help global brands strengthen their reputation, satisfy their customers, and boost their financial performance. This software offers Action Campaign technology as well as tools and capabilities that can help businesses in restaurant, hospitality, and retail industry operating in several different locations deliver more value to its customers. Among its notable capabilities is its ability to gather and combine data in real-time from various sources such as a mobile checklist, operational audits, shopping, call centers, and many more. The collected information is mapped and transformed into meaningful CX insights so users will be able to determine the areas of their business that needs improvement. Last but not least, the platform is mobile optimized and quickly integrates data from third-party systems such as SAP, Oracle, and Salesforce.

Product Quality Score

Features
8.7
Ease of use
8.6
Customer support
8.5
Value for money
8.6
8.6
TOTAL SCORE

LiaCX features

Main features of LiaCX are:

  • Mobile forms
  • Yes/no, numbers, text, dates
  • Insights
  • Free forms & checklists library
  • Mobile reports
  • Instant submissions
  • Assign action
  • Insight filter
  • Instant overviews
  • Identify trends and patterns
  • CX Action Campaign plans
  • Electronic signature
  • Import from Excel
  • Customizable fields
  • Create and edit checklists
  • Conversation-style history
  • Audit processes customization
  • Analytics
  • Define scoring, weights
  • Schedules
  • Identify & fix issues
  • Automated actions
  • Notifications
  • Groups and permissions
  • Multiple choice, calculation fields

LiaCX Benefits

Benefits

The main benefits of LiaCX are, it improves customer experience, targeted campaigns, survey response threshold allowing instant follow-up action to negative feedback, and real-time customer data. Here are more details:

Improve Customer Experience

LiaCX provides a range of tools that helps users listen to their customers. Mystery shopping, customer satisfaction as well as NPS surveys, data import, and many more are available which users can utilize to listen, interpret, and take necessary actions on the acquired data. The platform will help you discover the pain points of your service and find ways to deliver great customer experience. Furthermore, case management tools are also offered to help you instantly rescue customers that are unhappy with the service.

Action Campaigns

LiaCX offers Action Campaigns that enable clients to create targeted campaigns to make particular areas of the customer experience better, assign specific tasks or actions to the staff at different levels across the business and at various frequencies, and verify whether or not tasks were finished through integrated photo capture and mobile checklist. In addition, this tool allows users to measure the effect of each action on particular business metrics and collect real-time valuable customer feedback.

Survey Response Thresholds

The platform’s survey response thresholds automatically trigger rescue plans for unhappy customers and send notifications via email each time the system detects negative feedback. This ensures that unsatisfied customers and negative experiences are followed-up with instantly. With this capability, your team can close the loop on each customer interaction.

Collect Real-Time Customer Data

Intouch Insight allows users to collect real-time customer data through its brand and location-level dashboards, fast gauging NPS, as well as filtering tools. The dashboards help users comprehend the key drivers of customer dissatisfaction and satisfaction, compare the performance of the business over time, and set goals. The platform also helps users measure NPS and see the level of customer satisfaction in real-time. The filtering capability, on the other hand, allows users to view survey answers based on location, question, date, attributes, etc.

Technical Specifications

Devices Supported

  • Web-based
  • iOS
  • Android
  • Desktop

Customer types

  • Small business
  • Medium business
  • Enterprise

Customer Support Types

  • Phone
  • Online

LiaCX Integrations

The following LiaCX integrations are currently offered by the vendor:

  • Salesforce
  • SAP Analytics
  • NetSuite
  • Microsoft Dynamics
  • Microsoft Excel
  • Dell Boomi
  • Oracle

Video

Customer Support

Phone
Online

Pricing Plans

LiaCX pricing is available in the following plans:

Free trial
QUOTE-BASED PLAN
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