KronoDesk Review

KronoDesk OUR SCORE 79%
starting price $19.99/mo
our score 79%
free trial
  1. What is KronoDesk
  2. Product Quality Score
  3. Main Features
  4. List of Benefits
  5. Technical Specifications
  6. Available Integrations
  7. Customer Support
  8. Pricing Plans
  9. Other Popular Software Reviews

What is KronoDesk?

KronoDesk comes with a combined customer support system that consist of help desk ticketing, customer support forums and an online knowledge base all found in one, user-friendly and very navigable user interface. KronoDesk boasts of an very functional system and features include a powerful and flexible help desk ticketing system that can be customized to suit your business needs and personal preferences. Easy for the agents and easy for the customers. As with other KronoDesk reviews we assess the software’s benefits, pricing and technical specs to help you see if it fits your needs.

Product Quality Score

Features
7.5
Ease of use
8.0
Customer support
8.0
Value for money
8.0
7.9
TOTAL SCORE

Main features

  • User-friendly web-based help desk ticket submission
  • Automated email notifications when tickets updated
  • Ticket tracking and history
  • Self support channels for end users who want to fix issues on their own
  • Customizable fields, status, priorities and workflows
  • Integrated dashboard for easy monitoring and management
  • Email and RSS subscription to threads, forums, and online communities
  • Knowledgebase with entries searchable via category and keyword
  • Integrated Screenshot capture tool

List of Benefits

The one thing that we cite about this software in our KronoDesk reviews is that you have a single point of convergence where customers can go for their concerns and issues. KronoDesk is filled with features and functions that will help them find the solution to their questions and resolutions to their problems. For businesses, KronoDesk is a one-stop hub that allows them to interact and engage with their customers and provide them with topnotch customer service.

Technical Specifications

Devices Supported

  • Web-based
  • iOS
  • Android

Customer types

  • Small business
  • Medium business
  • Enterprise

Customer Support Types

  • Phone
  • Online

Available Integrations

KronoDesk boasts of in-house downloads and integrations. For more information on KronoDesk integrations and add-ons, visit their website.

Customer Support

Phone
Online

Pricing Plans

Free trial
Single
$19.99 a month
3-User
$69.99 /month
5-User
$99.99/ month
10-User
$159.99 / month
20-User
$199.99 / month
50-User
$399.99/ month
100-User
$599.99 / month
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