KnowledgeOwl Review

KnowledgeOwl OUR SCORE 80%
starting price $49
our score 80%
free trial
  1. What is KnowledgeOwl
  2. Product Quality Score
  3. Main Features
  4. List of Benefits
  5. Technical Specifications
  6. Available Integrations
  7. Customer Support
  8. Pricing Plans
  9. Other Popular Software Reviews

What is KnowledgeOwl ?

KnowledgeOwl is a straightforward and simple knowledge base & authoring software designed to help individuals who do not have advanced coding expertise create and design professional looking knowledge base websites. This platform can be used to create online manuals, portals, knowledge bases, user guides, software documentation, help websites and many more without having to break a sweat. Not only does this platform helps users create knowledge base sites in a breeze. It can also be used go manage the FAQs of websites. Also, it can be an ideal app to provide end-users with intuitive, self-service websites with robust search engines. Many industries including software development, education, and retail have already been using this platform.

Product Quality Score

Features
8.1
Ease of use
8.0
Customer support
7.9
Value for money
8.0
8
TOTAL SCORE

KnowledgeOwl features

Main features of KnowledgeOwl are:

  • Internal knowledge base
  • Drag-and-drop reordering
  • Table of content
  • Integrations
  • Reporting
  • WYSIWYG and source editors
  • Global traffic analytics
  • File upload
  • User roles and permissions
  • Behavioral analytics
  • Shared authoring
  • Customizable permalinks
  • Customizable homepages
  • Multiple authors
  • Content/Contextual help
  • Customer self-service
  • Media embedding
  • Search-enabled repository
  • Prebuilt templates
  • Reusable snippets library
  • Video help callouts
  • Article versioning
  • FAQ database
  • Centralized

KnowledgeOwl Benefits

Benefits

The main benefits of KnowledgeOwl are its no-code app development, a wide array of customization features and an open API for seamless integration with other business applications, control over the content, and customer-driven development. Here are more details:

No-Code App Development

KnowledgeOwl eliminates the need to write codes in order to develop modern and beautiful knowledge base sites. It features a full-featured rick text editor which lets you write content just like the way you would using a Microsoft Word. A variety of prebuilt layouts and themes are also available. But if nothing suits your preferences, the platform also offers customization option. On top of that, you do not need to install or download anything in order to get started using the tool. It is 100% web-based so you need nothing but a modern web browser and an internet connection.

Customization Features

KnowledgeOwl lets you create a site which completely matches your business or brand. You can brand your own knowledge base with your own domains, colors, logo, style, etc. Moreover, the platform gives its users full control over their JavaScript, HTML, and CSS, so you can choose how your site will behave. Moreover, with an open API, the platform allows users to create their own integrations to push or pull information out of their accounts.

Control Over Contents

The platform gives its users control over their content. They are able to download individual articles as PDF files. They can also create either a customized or full PDF download of their complete knowledge base or just various sections of it. They are given the tools for sharing and synchronization of articles between knowledgebase and categories that allow similar contents to appear in different places.

Customer-Driven Development

KnowledgeOwl is a platform that utilizes a customer-driven approach when it comes to development. That means that practically all the functionalities and features within the system are based on customer feedback. This also means that users, as a customer, can help in the development of the application.

Technical Specifications

Devices Supported

  • Web-based
  • iOS
  • Android
  • Desktop

Customer types

  • Small business
  • Medium business
  • Enterprise

Customer Support Types

  • Phone
  • Online

KnowledgeOwl Integrations

The following KnowledgeOwl integrations are currently offered by the vendor:

  • MixPanel
  • Google Analytics
  • Okta
  • Single Sign On
  • Freshdesk
  • Salesforce
  • Google Apps
  • SnapEngage
  • Active Directory
  • Zendes
  • Kayako
  • Help Scout
  • Hotjar

Customer Support

Phone
Online

Pricing Plans

KnowledgeOwl pricing is available in the following plans:

Free trial
BASE PLAN
$49/month
ADDITIONAL KNOWLEDGE BASE
$30/month
ADDITIONAL USER
$20/user/month
Do you have a B2B product you’d like us to review?
Request A Review