JitBit HelpDesk Review

JitBit HelpDesk OUR SCORE 92%
starting price $29/month
our score 92%
free trial
  1. What is JitBit HelpDesk
  2. Product Quality Score
  3. Main Features
  4. List of Benefits
  5. Technical Specifications
  6. Available Integrations
  7. Customer Support
  8. Pricing Plans
  9. Other Popular Software Reviews

What is JitBit HelpDesk ?

JitBit HelpDesk is a help desk ticketing system used by startups, small businesses, freelancers, as well as large enterprises. This software can be deployed in the cloud or on-premise and allows users to track and manage incoming emails regarding support requests and their associated tickets. It comes only with the essential tools you will need to provide top-notch customer support and an easy-to-use user interface, offering a no-fuss user experience. In addition, there are short but efficient and navigable administrator pages. On top of that, the tool can be tailored according to your own branding to get consistent user experience. Furthermore, the platform comes with a powerful REST API which means JitBit HelpDesk can be integrated with various external applications and works well with the company’s existing email, software, as well as Active Directory. You can connect the application to different authentication systems through its single sign-on features.

Product Quality Score

Features
9.4
Ease of use
9.2
Customer support
9.0
Value for money
9.1
9.2
TOTAL SCORE

JitBit HelpDesk features

Main features of JitBit HelpDesk are:

  • POP3/IMAP/SMTP
  • Ticketing Management
  • Canned Responses
  • Mobile Help Desk
  • Two-Way Email Integration
  • Asset Management
  • Reporting Options
  • SSL Encryption
  • Real-Time Updates
  • Customer Support Request Tagging
  • Help Desk Automation
  • File Attachment Support
  • Multilingual Support
  • Secure Web-Based Interface
  • Team Mailbox
  • Knowledge Base

JitBit HelpDesk Benefits

Benefits

The main benefits of JitBit HelpDesk are tools that simplify help desk tasks, improved customer service, streamlined ticket management, reporting tool, seamless integrations, and customization options. Here are more details:

Simplifies Help Desk Tasks

JitBit HelpDesk is designed to be uncluttered and simple, so even those with less technical knowledge can operate the system immediately. From email tickets management to the self-service portal access, this platform lets you do things in a breeze. On top of that, the software has an intuitive and fast visual user interface which makes administrator pages efficient, short, and navigable. Furthermore, the software comes with a single sign-in feature which lets users connect it to their Google accounts, Windows authentication system, and other providers of external authentication service.

Improved Customer Service

The platform has a machine learning-powered automation feature which allows the app to suggest relevant contents such as FAQs articles to customer agents. This helps agents find answers to their customer’s queries and solution to their concerns faster. The feature also lets you create rule-based chatbox as well as auto-responders, eliminating the need for manpower to respond to common scenarios while still ensure that each customer concern is being taken care of.

Streamlined Ticket Management

In addition, JitBit HelpDesk comes with a ticket grid view which displays the status of the user’s new as well as ongoing tickets. The way you view your tickets can also be customized with the aid of the platform’s filters. Aside from that, this feature helps you with support tickets tracking as well as contacts management by integrating the platform with your company’s Active Directory and email.

Reporting Tools

With a reporting tool, the platform makes it easier for users to monitor their team performance. Built-in analytical reports are also available which gives users an insight about several different issues across their organization. There is also a customized report feature which lets users build their reports without breaking a sweat.

Seamless Integrations

JitBit HelpDesk also offers integration with several different external applications including CRM tools, project management systems, to name a few. With a powerful REST API, you can connect the platform to any other existing business application you have.

Customization Options

The software also comes with a wide array of customization selection to help users apply their branding to the software. You can change the interface color, add your logo, and many more.

Technical Specifications

Devices Supported

  • Web-based
  • iOS
  • Android
  • Desktop

Customer types

  • Small business
  • Medium business
  • Enterprise

Customer Support Types

  • Phone
  • Online

JitBit HelpDesk Integrations

The following JitBit HelpDesk integrations are currently offered by the vendor:

  • Visual Studio Online
  • Highrise
  • Azure Active Dirctory
  • Trello
  • GitLab
  • Outlook
  • Bitbucket
  • JIRA
  • Zapier
  • Harvest
  • Slack
  • WordPress
  • Asana
  • Exchange
  • Hipchat
  • Github
  • Dropbox
  • Google Drive
  • Azure DevOps/TFS/Visual Studio Online

Video

Customer Support

Phone
Online

Pricing Plans

JitBit HelpDesk pricing is available in the following plans:

Free trial
HELPDESK TICKETING SYSTEM SMALL PLAN
$1699
HELPDESK TICKETING SYSTEM COMPANY
$3499
HELPDESK TICKETING SYSTEM ENTERPRISE
$4999
SAAS HELP DESK FREELANCER PLAN
$29/month
SAAS HELP DESK STARTUP PLAN
$69/month
SAAS HELP DESK COMPANY PLAN
$129/month
SAAS HELP DESK ENTERPRISE PLAN
$249/month
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