Iridize Review

Iridize OUR SCORE 73%
starting price By quote
our score 73%
free trial
  1. What is Iridize
  2. Product Quality Score
  3. Main Features
  4. List of Benefits
  5. Technical Specifications
  6. Available Integrations
  7. Customer Support
  8. Pricing Plans
  9. Other Popular Software Reviews

What is Iridize ?

Iridize is a cloud-hosted and on-premise onboarding and engagement platform for enterprises that features contextualized in-product guides. Its goal is to improve product adoption with the help of interactive walkthroughs that match the needs of businesses. Iridize is created for change management, user engagement, employee training, and SaaS onboarding. Business management systems such as ERP, LMS, CRM, and HRM can be set up with Iridize. Whenever and wherever adoption must be tracked fast or training is necessary, Iridize can help you accomplish your objectives in an affordable and easy way. Besides offering a free trial, Iridize also comes with a free app that allows you to design up to 5 guides for up to 100 users. Iridize also features cloud benefits, including accessibility, scalable tools, flexible pricing, lower capital investment.

Product Quality Score

Features
7.4
Ease of use
7.5
Customer support
7.1
Value for money
7.2
7.3
TOTAL SCORE

Iridize features

Main features of Iridize are:

  • Personalized guides
  • User segmentation
  • User activity/tracking
  • Audit trail support
  • Visual analytics
  • Guide rules & conditions
  •  Release notes
  •  Polls
  • Branded guides
  •  Embedded forms
  •  Onboarding Widget
  • Help Widget
  • API
  • Rich formatting & PDF export
  • User & Guide Drilldown Activity
  • Time-based in-product communication

Iridize Benefits

Benefits

The main benefits of Iridize are faster onboarding process, lower support costs, and higher user adoption rate. Read on to understand further.

Iridize is created to address and resolve the problems on confusing, long-winded instructions through its personalized guides. You can design guides that match user’s behavior and needs and personalize the appearance and categorize your contents according to user’s previous activity, roles, and types, allowing the onboarding process to become faster and easier.

The software also increases training rates by helping educators and trainers create and deploy guides for sales training, change management procedures, customer service, and employee onboarding. What’s more, users don’t need to have prior coding knowledge, as the software allows them to create a guide through a drag-and-drop technique. Also, Iridize supports marketing teams to acquire a smoother product release through real-time collaboration.

The software features on-page micro sessions that act like a virtual support representative that helps you explore problems. You can access its comprehensive step-by-step guide through the help tab or trigger it as a result of your actions. You can even reduce your online support service by providing answers to basic questions found on the system. There is no need to hire a dedicated team for building a knowledge base and no programming skills required. Iridize helps you do it all.

Iridize helps you gain crucial data in a variety of ways and identify behavior patterns. You can also use the embedded forms for feedback collection so you can match contents with the type of user, provide counter feedback, measure training needs and frequency, and assess training’s effectiveness and quality. Its drill-down analytics functionality even helps you track onboarding development, with data that shows current onboarding activities, completed guides, and more.

With Iridize, you can also export guides as PDF and add even them into your help desk FAQ section or on the knowledge base of your CRM. SlideShare, videos, images and other media can also be imported to improve your guide’s appeal. Take advantage of its free trial offer and access it on different web-based platforms and devices.

Technical Specifications

Devices Supported

  • Web-based
  • iOS
  • Android
  • Desktop

Customer types

  • Small business
  • Medium business
  • Enterprise

Customer Support Types

  • Phone
  • Online

Iridize Integrations

The following Iridize integrations are currently offered by the vendor:

  • Microsoft Dynamics
  • SharePoint
  • Zendesk
  • Salesforce

Customer Support

Phone
Online

Pricing Plans

Iridize pricing is available in the following plans:

Free trial
QUOTE-BASED PLAN
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