Intercom Review
OUR SCORE 89%
- What is Intercom
- Product Quality Score
- Main Features
- List of Benefits
- Technical Specifications
- Available Integrations
- Customer Support
- Pricing Plans
- Other Popular Software Reviews
What is Intercom?
With Intercom, businesses have a tool that will be an invaluable help in understanding, improving, and benefiting from customer communication. Intercom helps them achieve this by making use of behavioral targeting and user intelligence, providing them with insight when it comes to who is using their product. Intercom also allows businesses to send personal communicators by providing them with the necessary tools. Emails that are behavior-driven, as well as in-app messages that are targeted, can all be sent thanks to Intercom. Teams that would greatly benefit from Intercom include a businesses support, marketing, and sales team, as it allows them to have a better connection and communication with a business’ customers. Customer acquisition, engagement, and retention can all be done in a novel and better way with Intercom. Prospects can be converted into customers with Intercom’s live chat features, which can be used for customer support, customer engagement, and sales. People can be re-engaged, announcements can be made, and users onboarded with Intercom’s targeted messages. A public knowledge base and integrated help desk are also a great help when it comes to quickly resolve the problems of a customer. The customer is live and updated constantly. User feedback is also easy to get thanks to Intercom’s features, and even invites can be sent just as easily. Whether users are on a mobile device or on web devices, in-app messages and emails can be easily sent. Events and customer data can also be tracked, enabling a business to see what their customers don’t do and what they do. Customer segmentation and live segments can be done as well, based on the actions that the users do. All of these results in effective and efficient customer acquisition and engagement.Product Quality Score
Intercom features
Main features of Intercom are:
- A/B testing
- Personalized reply templates
- Real-time performance monitoring
- Real-time updates
- Customer user profiles
- Email campaign creation
- Team assigning
- Team inbox
- User event tracking
- Issue resolution
- Audience segmentation
- Behavior triggered messages
- Conversation search
- Key message grouping
- Live user data
- Message tagging
- In-app message/email composer
- Inbound email address
- Intercom app for iOS
- Rich message composer
Intercom Benefits
The main benefits of Intercom are its ability to capture leads, its user and company profiles, and its triggered messages. Here are the details:
Leads can be easily engaged with targeted messages. The software even qualifies leads, making sure to keep Salesforce synced while routing leads to the salesperson that is right for them. This results in faster lead conversion, as well as allowing the sales team to perform the real-time lead engagement.
Business can use Intercom to build a complete picture of their customer, taking note of such things like social profiles, location, activity and a host of other details. Businesses can also see and get notified when clients move away, when clients are active, or when a client is new. All of this information on how their customer behaves helps a business come up with campaigns that target specific audiences.
Customer service and support can be improved with Intercom since users only need to go to one platform to view data such as current activity, interaction history, company name, contact details, and location. All of this data and intelligence can also be used so that campaigns are precise and efficiently and effectively hit intended targets.
Campaigns can be made even more meaningful and effective since the business can see in real time how well the campaign is doing. Data on open rates, click-throughs, and other actions can be easily accessed so that improvements can be quickly introduced based on the indicators and metrics at hand.
Another targeted action that businesses can do is the sending of campaigns that are triggered by certain customer behavior. These messages can also be triggered by a specific stage the user is in, such as being an inactive, active, or new user.
Technical Specifications
Devices Supported
- Web-based
- iOS
- Android
- Desktop
Customer types
- Small business
- Medium business
- Enterprise
Support Types
- Phone
- Online
Intercom Integrations
The following Intercom integrations are currently offered by the vendor:
- WordPress
- Slack
- Salesforce
- Segment
- ProductBoard
- Wootric
- AddCharts
- Github
- Trello
- ChargeDesk
- FullStory
- Clearbit Reveal
- JustCall
- Toky
- Leadsbridge
- Automate.io
- Blendo
- Stripe
- Zapier
- Hipchat
- Zendesk
- Mixpanel
- Mailchimp
- Marketo
- Jira
- Stitch
- DriftRock
- Shopify
- Statbot
- SatisMeter
- AirCall
- AskNicely
- Notion
- PieSync
- StamPlay
- Hull
- Landingi
- Nomnom
- Privy
- Front
- Tray.io
- Microsoft Teams
- Adespresso
- GeckoBoard
- Meya
- Insycle
- CloudApp
- Upscope
- DataHero
- Chameleon
- Smartlook
- SalesSeek
- Droplr
- Fivetran
- Median
- Grow
Customer Support
Pricing Plans
Intercom pricing is available in the following plans:
