HP Service Manager Review

HP Service Manager OUR SCORE 83%
starting price By quote
our score 83%
free trial
  1. What is HP Service Manager
  2. Product Quality Score
  3. Main Features
  4. List of Benefits
  5. Technical Specifications
  6. Available Integrations
  7. Customer Support
  8. Pricing Plans
  9. Other Popular Software Reviews

What is HP Service Manager?

Social collaboration, ITSM, capabilities, and Big Data are just some of the things businesses can get some help on once they start using HP Service Manager. HP Service Manager is a tool business can use for change and incident management. Previously know as PNMS (Peregrine Network Management System) back in 2005, it was a Peregrine System app that was adopted by Hewlett Packard Enterprise.

Product Quality Score

Features
8.4
Ease of use
8.4
Customer support
8.2
Value for money
8.3
8.3
TOTAL SCORE

HP Service Manager features

Main features of HP Service Manager are:

  • Complete Service Desk
  • Best Practices
  • Automated and Social Self Service
  • Big Data Intelligence
  • Mobile Phone and Tablet Support
  • Agile and Automated Change Management

HP Service Manager Benefits

Benefits

The main benefits of HP Service Manager are its stable functionalities, general usability,  and reliability. Businesses stand to gain a lot of benefits when they start using HP Service Manager, especially since it brands itself as a platform that brings together and handles the different aspects of service management. With the HP Service Manager, knowledge management, problem management, and incident management can be handled from one point of contact. IT process workflows can be created by users, and ticketing can be done with ease thanks to smart analytics. The self-service portal also makes everything quicker and more efficient.

Technical Specifications

Devices Supported

  • Web-based
  • iOS
  • Android
  • Desktop

Customer types

  • Small business
  • Medium business
  • Enterprise

Customer Support Types

  • Phone
  • Online

HP Service Manager Integrations

The following HP Service Manager integrations are currently offered by the vendor:

  • Ayehu
  • Oracle Enterprise Manager
  • IBM RTC
  • ERPM
  • Northcraft Analytics
  • HP uCMDB
  • VMware vSphere
  • UCCE
  • Seamless Technologies

Customer Support

Phone
Online

Pricing Plans

HP Service Manager pricing is available in the following plans:

Free trial
Quote-based
Contact vendor
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