Hiver Reviews: Pros, Cons & Pricing of the Leading Email Management Software

In Guides
June 26, 2018
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What is Hiver?

Hiver enables you to manage your sales and customer support from your Gmail. Your team can collaborate on shared email accounts such as sales@ and support@ without needing to exit their Gmail accounts.

Hiver functions like a full-featured help desk that is built into Gmail. It provides all the tools you need to provide exceptional customer support, without the needless complexities and superfluous features of other help desk solutions. This software is utilized by thousands of enterprises globally and is one of the appreciated products designed for G Suite and Gmail.









Product Quality Score:

Main functionalities
83%
Collaboration features
83%
Customization
N/A%
Integration
82%
Ease of Use
83%
Help & Support
83%
Security
83%
Mobility
83%
Media Rating
84%
TOTAL SCORE
83%


Main Features

  • SaaS help desk software
  • Collaborative inbox for teams
  • Email delegation for Gmail
    • Email notes for Gmail
  • Email reminders and snooze
  • Share emails in Gmail
  • Shared Gmail labels
  • Shared mailboxes

List of Benefits

In our Hiver reviews the software has been distinguished with our Great User Experience Award and Rising Star of 2018 Award. The following are its benefits:

Enables Cost-Effective Collaboration

Hiver is a business software that makes collaboration robust and simple for your team without your company needing to shell out a big sum for a custom platform or an out-of-the-box solution. All you need is a Gmail account to perform top notch customer support, manage your daily operations efficiently, hire individuals and teams, and handle tasks right from the familiar Gmail inbox interface.

Useful Shared Inbox

Hiver enables you to manage shared inboxes from your Gmail account. You can organize your emails and assign them to the right team members for appropriate follow-ups. From the shared inbox, you can easily view all your emails, delegate work to your teammates, track their progress, and mark the emails completed after they are resolved.

Shared Notes and Templates

Hiver enables your team to collaborate and communicate effectively by allowing them to jot down notes on email conversations. Your teammates can share these notes to provide suggestions, ideas, and added details to assist other staff members do their work efficiently. In addition, Hiver reviews indicate that the system offers reusable email templates that you can share with your team. Write them one-time and then reuse them whenever you want.

Share Your Contact Groups

Hiver allows you to share your contact groups. In addition, alterations made to the contact profiles are immediately updated. On top of that, you can share templates, schedule your emails, and set reminders so that emails show up later on the designated date.


Technical Specifications

Devices Supported

  • Windows
  • Android
  • iPhone/iPad
  • Mac
  • Web-based

Language Support

  • English

Pricing Model

  • Monthly payment
  • Annual subscription
  • Quote-based

Customer Types

  • Small business
  • Medium business
  • Large enterprises

Deployment

  • Cloud hosted

Available Integrations

  • Salesforce
  • Slack
  • Zapier


Video

Available Support

  • Phone
  • Email
  • Live support
  • Training


Software Pricing

Hiver provides a 14-day free trial and 3 pricing packages. You can save 15% on yearly billing.

Plus Plan – $14/user/mo (yearly) or $18/user/mo (monthly)

  • 2 Shared Mailboxes
  • 100 Shared Labels
  • Collision Detection
  • Email Templates
  • Shared Drafts

Premium Plan – $22/user/mo (yearly) or $27/user/mo (monthly)

Everything in Plus Plan, and

  • 10 Shared Mailboxes
  • 250 Shared Labels
  • Analytics
  • Automations
  • Email Permalinks

Enterprise Plan – $34/user/mo (yearly) or $40/user/mo (monthly)

Everything in Premium Plan, and

  • 25 Shared Mailboxes
  • 2500 Shared Labels
  • Priority Support
  • Dedicated CSM
  • Contact the company for a custom quote
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