A web-based and in-app platform for customer support, Helpshift has been designed for all sizes of businesses. The solution helps app developers, C-level executives, project managers, and customer support managers to simplify customer support for their mobile and web users. The software also resolves customers’ queries, requests, and issues through in-app tools for messaging, promoting smooth and efficient communication between customers and app developers.
Tasks of agents and customer support teams are automated by allowing them to find articles in their knowledge base to be responsive to customers. They can also segment tickets and issues on the basis of priority, issue status, language, and topic. Automated messages and responses are sent to users of the app so that teams can manage a high volume of tickets efficiently and promote customer retention and loyalty as well.
Besides, it also provides app users and customers FAQ pages so that they can access answers to their queries quickly. They can also receive push messages for in-app surveys, version update notifications, and special offers.
Product Quality Score
Ease of use
Value for money
Main features of Helpshift are:
Mobile, Native In-App Chat
Mobile, Native In-App Messaging
The main benefit of Helpshift is its smart segmentation capability. This helps the app developers and support teams to sort, customize, and process web and mobile app issues with user-based criteria and tags. For example, Helpshift provides a solution to those who want to see only the app issues related to app usage experience by iOS users.
Segmentation of issues aids product teams and customer support to manage incoming tickets. This way, they can assign tickets to agents according to language, topic, or priority. It can also segment customers based on their behaviors while interacting with the app. This way agents can identify customers of high value to prioritize them for support provision.
Besides, Helpshift also has chatbots that can be used to cut down the number of users’ support requests that need to be handled. Chatbots can resolve customer issues without having to connect to a customer support agent. Chatbots can also collect information from customers. They can provide app users with knowledgebase articles for faster issue resolution, too. Surveys for customer satisfaction can also be sent via these chatbots.
Helpshift also offers powerful FAQs that can be utilized in-app. These can have different languages to ensure that international users can find answers quickly. Additionally, the solution’s FAQs are searchable from mobile devices and can even be used in offline mode.
Customer Support Types
The following Helpshift integrations are currently offered by the vendor:
Salesforce Service Cloud
Salesforce Sales Cloud
Helpshift pricing is available in the following plans: