Help Scout Review

Help Scout OUR SCORE 89%
starting price $40
our score 89%
free trial
  1. What is Help Scout
  2. Product Quality Score
  3. Main Features
  4. List of Benefits
  5. Technical Specifications
  6. Available Integrations
  7. Customer Support
  8. Pricing Plans
  9. Other Popular Software Reviews

What is Help Scout?

Help Scout is a robust help desk software that is well-known to small to mid-sized businesses and freelancers. It offers a shared inbox for users and their teams to utilize. This allows them to collaborate every time an email is sent or a support request comes in. Moreover, it also removes the complexities that come with a typical help desk system, making responding to emails simpler and smoother. Another highlight feature of Help Scout is its capability to integrate with numerous business systems and apps, which is more than most similar products offer. It also employs a highly flexible pricing scheme that’s designed to be available for various industries and scales of businesses.

Product Quality Score

Features
8.9
Ease of use
8.9
Customer support
8.8
Value for money
8.9
8.9
TOTAL SCORE

Help Scout features

Main features of Help Scout are:

  • Docs Knowledge Base
  • Help Desk
  • Email Integration
  • Reports

Help Scout Benefits

Benefits

The main benefits of Help Scout are its features that allow efficient communication with clients, non-steep learning curve, collaboration tools, and its capability to create and host knowledge bases. Here are more details:

Streamlined Communication with Clients

Help Scout facilitates quick and easy communication with clients, allowing businesses to provide their clients with reliable and professional service through multiple channels. With this, customers won’t have to wait for hours in a line or undergo frustrating procedures for gaining assistance from an agent. With Help Scout, clients can easily experience solid and human customer support which could make for a very satisfying experience that they might recommend the users’ products to other potential customers.

Easy to Learn

Admittedly, Help Scout poses a short learning curve to clients but it’s not a steep one. Users are still capable of quickly adapting to the inside and out of Help Scout in less than an hour. After that, they can expect maximum efficiency from the system.

Collaboration Hub

For agents, Help Scout is a good collaboration hub that allows them to consult each other regarding customer requests. They can use the Internal Note before they provide a response to queries.

Creation and Hosting of Knowledge Bases

Help Scout allows the creation as well as hosting or rich knowledge bases that users can utilize for importing data. This is achievable thanks to the system’s integration support with more than 20 external applications and systems. Further third-party apps support can be expected in the future.

Technical Specifications

Devices Supported

  • Web-based
  • iOS
  • Android
  • Desktop

Customer types

  • Small business
  • Medium business
  • Enterprise

Customer Support Types

  • Phone
  • Online

Help Scout Integrations

The following Help Scout integrations are currently offered by the vendor:

  • Bronto
  • Bitium
  • Customer Thermometer
  • Capsule CRM
  • HipChat
  • Highrise CRM
  • Snapengage
  • BigCommerce
  • ClickDesk
  • Shopify
  • Campfire
  • PipelineDeals
  • Infusionsoft
  • MixPanel
  • OnePage CRM
  • KISSmetrics
  • Constant Contact
  • Olark Live Chat
  • MailChimp
  • Kato
  • FreshBooks
  • Slack
  • Magento
  • Talkdesk
  • Campaign Monitor
  • Zapier
  • Pipedrive
  • Userlike Live Chat
  • NiceReply.com

Video

Customer Support

Online

Pricing Plans

Help Scout pricing is available in the following plans:

Free trial
Standard
$40/month
Plus
$70/month
Company
Contact vendor
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