Help Scout Review
OUR SCORE 89%
- What is Help Scout
- Product Quality Score
- Main Features
- List of Benefits
- Technical Specifications
- Available Integrations
- Customer Support
- Pricing Plans
- Other Popular Software Reviews
What is Help Scout?
Help Scout is a robust help desk software that is well-known to small to mid-sized businesses and freelancers. It offers a shared inbox for users and their teams to utilize. This allows them to collaborate every time an email is sent or a support request comes in. Moreover, it also removes the complexities that come with a typical help desk system, making responding to emails simpler and smoother. Another highlight feature of Help Scout is its capability to integrate with numerous business systems and apps, which is more than most similar products offer. It also employs a highly flexible pricing scheme that’s designed to be available for various industries and scales of businesses.Product Quality Score
Help Scout features
Main features of Help Scout are:
- Docs Knowledge Base
- Help Desk
- Email Integration
- Reports
Help Scout Benefits
The main benefits of Help Scout are its features that allow efficient communication with clients, non-steep learning curve, collaboration tools, and its capability to create and host knowledge bases. Here are more details:
Streamlined Communication with Clients
Help Scout facilitates quick and easy communication with clients, allowing businesses to provide their clients with reliable and professional service through multiple channels. With this, customers won’t have to wait for hours in a line or undergo frustrating procedures for gaining assistance from an agent. With Help Scout, clients can easily experience solid and human customer support which could make for a very satisfying experience that they might recommend the users’ products to other potential customers.
Easy to Learn
Admittedly, Help Scout poses a short learning curve to clients but it’s not a steep one. Users are still capable of quickly adapting to the inside and out of Help Scout in less than an hour. After that, they can expect maximum efficiency from the system.
Collaboration Hub
For agents, Help Scout is a good collaboration hub that allows them to consult each other regarding customer requests. They can use the Internal Note before they provide a response to queries.
Creation and Hosting of Knowledge Bases
Help Scout allows the creation as well as hosting or rich knowledge bases that users can utilize for importing data. This is achievable thanks to the system’s integration support with more than 20 external applications and systems. Further third-party apps support can be expected in the future.
Technical Specifications
Devices Supported
- Web-based
- iOS
- Android
- Desktop
Customer types
- Small business
- Medium business
- Enterprise
Support Types
- Phone
- Online
Help Scout Integrations
The following Help Scout integrations are currently offered by the vendor:
- Bronto
- Bitium
- Customer Thermometer
- Capsule CRM
- HipChat
- Highrise CRM
- Snapengage
- BigCommerce
- ClickDesk
- Shopify
- Campfire
- PipelineDeals
- Infusionsoft
- MixPanel
- OnePage CRM
- KISSmetrics
- Constant Contact
- Olark Live Chat
- MailChimp
- Kato
- FreshBooks
- Slack
- Magento
- Talkdesk
- Campaign Monitor
- Zapier
- Pipedrive
- Userlike Live Chat
- NiceReply.com
Video
Customer Support
Pricing Plans
Help Scout pricing is available in the following plans:
