HappyFox Review

HappyFox OUR SCORE 88%
starting price $39
our score 88%
free trial
  1. What is HappyFox
  2. Product Quality Score
  3. Main Features
  4. List of Benefits
  5. Technical Specifications
  6. Available Integrations
  7. Customer Support
  8. Pricing Plans
  9. Other Popular Software Reviews

What is HappyFox?

HappyFox is a comprehensive yet easy to implement and use helpdesk management software that revolutionizes the way customer service team members and support agents of organizations and businesses prepare and handle tickets as they provide assistance to their customers. HappyFox gives customer service and supports teams a tool that matches the functionality of the helpdesk management tools being utilized by large companies and enterprises. In other words, they will be able to compete with them when it comes to addressing customers’ issues and concerns without forcing their organization to pour huge amounts of money, making HappyFox a cost-effective helpdesk management solution. Generating support tickets using this tool is flexible. Team members can immediately produce support tickets out of social media conversations and mentions or emails they are getting from customers. HappyFox is built with awesome features such as assigning support tickets to team members using the round-robin technique, alerting team members when new tickets are created and assigned and extending ticket management processes to mobile devices.

Product Quality Score

Features
8.8
Ease of use
8.9
Customer support
8.8
Value for money
8.7
8.8
TOTAL SCORE

HappyFox features

Main features of HappyFox are:

  • Over 35 languages supported
  • Ticket Escalation
  • In-depth reporting
  • Group contacts
  • Ticket Merging
  • Supports voice, email, and chat
  • Supports social media
  • Supports mobile channels
  • Social media integration
  • Rules for automation
  • Personalize queue
  • Email Conversion Into Tickets

HappyFox Benefits

Benefits

The main benefits of HappyFox are flexible ticket generation, streamlined ticket assignment, ticket prioritization, mobile helpdesk enablement, and comprehensive reporting. The following discussion reveals how this tool can help you deliver quality assistance and support your customers and effectively compete with large organizations and businesses:

Flexibility

The most powerful capability built within HappyFox is its flexible ticket management functionality. This functionality enables agents or team members of customer service and support teams to automatically produce tickets out of the messages and emails they are receiving from customers as well as conversations and mentions found on various social media platforms and channels. If they want to generate support tickets right straight within the solution, that is made possible as well. Because ticket generation is done in an automated matter, they will be able to address and resolve issues and concerns raised by customers more efficiently.

Awesome Ticket Management Features

Awesome ticket management features are present in HappyFox. For instance, users can configure some settings to specify which tickets they need to prioritize. They can also route and assign tickets to team members using the round-robin technique. In this technique, support tickets are equally distributed throughout the entire team, enabling them to break large workloads into smaller tasks that can be easily managed and making it easy for their team members to stay focused.

Assist Customers from Anywhere

HappyFox decouples customer service and support agents or team members from their offices or workstations as they provide assistance to customers. This means the solution lets them create tickets and perform helpdesk management tasks even if they are outside of the office and not in front of their computers. HappyFox extends ticket and helpdesk management processes and tasks to mobile platforms through the aid of its mobile applications that can be installed on Android, iOS, and Windows mobile devices. As a result, they can cater to the needs of their customers wherever they are.

Comprehensive Insights

The helpdesk management software allows users to gain comprehensive insights into support tickets. All the information and metrics they need are organized and shown on a beautiful and customizable dashboard. They can also come up with reports to find out how quick and effective team members are in addressing and solving customers’ issues or any other important aspects they want to monitor.

Technical Specifications

Devices Supported

  • Web-based
  • iOS
  • Android
  • Desktop

Customer types

  • Small business
  • Medium business
  • Enterprise

Customer Support Types

  • Phone
  • Online

HappyFox Integrations

The following HappyFox integrations are currently offered by the vendor:

  • Google Apps
  • Twitter
  • SnapEngage
  • Zoho CRM
  • Olark
  • Salesforce
  • SurveyMonkey
  • Batchbook
  • Freshbooks Accounting
  • Twilio
  • Facebook
  • Highrise

Video

Customer Support

Phone
Online

Pricing Plans

HappyFox pricing is available in the following plans:

Free trial
Mighty
$39 per staff/month
Fantastic
$59 per staff/month
Enterprise
$79 per staff/month
Enterprise Plus
$99 per staff/month
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