Gainsight Review

Gainsight OUR SCORE 78%
starting price By quote
our score 78%
free trial
  1. What is Gainsight
  2. Product Quality Score
  3. Main Features
  4. List of Benefits
  5. Technical Specifications
  6. Available Integrations
  7. Customer Support
  8. Pricing Plans
  9. Other Popular Software Reviews

What is Gainsight?

Gainsight is a BIS solution that provides tools for guiding and empowering users in delivering great customer experience throughout the entire customer lifecycle. It takes all factors of customer experience such as marketing, support, goals, product, insights, and activities of sales and organizes them into a centralized view. This would result in a better relationship with customers, which would transform into higher retention and audience growth. Users will have access to features that allow them to gain customer insights, measure their engagement level, solicit their insights, and take measures to ensure that customer satisfaction is achieved. There are also collaboration tools available such as sharing, timeline, team views, and integrated emails.

Product Quality Score

Features
7.9
Ease of use
7.8
Customer support
7.7
Value for money
7.8
7.8
TOTAL SCORE

Gainsight features

Main features of Gainsight are:

  • Engagement analytics
  • NPS surveys
  • Interactive report builder
  • 360-degree customer profiles
  • Renewals dashboard
  • Pre-packaged analytics graphs
  • Triggered lifecycle rules
  • 100% native Force.com
  • Call-to-action notifications
  • Triggered emails
  • Customer health score cards
  • Sponsor tracking
  • Task and call-to-action management
  • Role-specific live dashboards
  • Rules-based alerts
  • Sort, filter and export data
  • Automate scenario workflows
  • Commenting, notes and @mentions
  • Task and call-to-action analysis
  • Customer communications

Gainsight Benefits

Benefits

The main benefits of Gainsight are improving customer experience, providing relevant customer data, and automating several communication processes. Here are more details:

Improves customer experience

Gainsight helps businesses decrease the chances of customer churn through its customer scoring tool, which can track key engagement metrics. The system is capable of identifying a missing opportunity by determining power users and users at risk. It can also help businesses comprehend the key performance indicators of users’ buying behavior.

Provides relevant customer data

The platform provides an Insight feature where data sources can be centralized to gain a complete 360-degree view of customers’ profiles and measure their general health. Businesses can also monitor the usage of products and services at account-level and enable real-time behavior to drive successful customer interactions. The platform can also perform NPS surveys, sponsor tracking, and customer messaging that allow interaction of companies with their clients throughout the entire customer journey.

Automates several communication processes

Gainsight contains an Outcome module that features Playbooks. This is a set of tools that bring proactive alerts which could enable users to determine the step-by-step response that they must implement. Users can also set sending of emails and review undertakings into autopilot by placing triggering mechanisms to the system.

Technical Specifications

Devices Supported

  • Web-based
  • iOS
  • Android
  • Desktop

Customer types

  • Small business
  • Medium business
  • Enterprise

Customer Support Types

  • Phone
  • Online

Gainsight Integrations

The following Gainsight integrations are currently offered by the vendor:

  • io
  • Netsuite
  • Eloqua
  • Marketo
  • Salesforce

Video

Customer Support

Phone
Online

Pricing Plans

Gainsight pricing is available in the following plans:

Free trial
QUOTE-BASED PLAN
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