Fuze Review

Fuze OUR SCORE 86%
starting price By quote
our score 86%
free trial
  1. What is Fuze
  2. Product Quality Score
  3. Main Features
  4. List of Benefits
  5. Technical Specifications
  6. Available Integrations
  7. Customer Support
  8. Pricing Plans
  9. Other Popular Software Reviews

What is Fuze?

Fuze is a cloud-hosted end-to-end communication solution that provides tools for all types of business communications, including but not limited to, audio conferencing, web conferencing, webinars, contact center, group chat, instant messaging, content sharing, and video conferencing. Communication can be done across the entire organization, regardless of time, place or devices. The platform offers always-on collaborations through flexible video conferencing and simplified voice communication. It promotes higher engagement with employees, decreased time to value, and faster adoption through the use of behavior-driven product design methods. Overall, Fuze uses the combination of a simple user interface, third-party applications, and smart platform to improve the efficiency of communication and enhance business conversations.

Product Quality Score

Features
8.7
Ease of use
8.5
Customer support
8.4
Value for money
8.6
8.6
TOTAL SCORE

Fuze features

Main features of Fuze are:

  • Voice
  • Enterprise security
  • Fuze web
  • APIs and integrations
  • Contact center
  • Insights
  • Unified communication
  • Reimagined user experience
  • Global reliability
  • Collaboration

Fuze Benefits

Benefits

The main benefits of Fuze are its enriched business communications and security. Here are more details:

Enrich Business Communications

Fuze blends video, messaging, content, and voice collaboration into a single interface that enables it to deliver the highest level of quality and reliability, which are the requirement of modern businesses. It drives business communications into greater heights with an enhanced user experience that provides benefits for both users and IT admins.

The platform is also capable of leveraging important experience at the convenience of users’ browsers through the Fuze Web tool. It facilitates a robust video conferencing, video experience, and modern group messaging while removing the hassles brought by typical web collaboration apps. It allows guests to enter the Fuze meeting via a shared link without having to use other applications or plugins.

Fuze is built on a scalable cloud architecture that features redundancy and gives the platform security, scalability, and reliability. It ensures consistent business continuity with its guaranteed 99.99% uptime. This is achieved through the system’s geographically load-balanced feature and multi-data center architecture.

Secure

All communications done through Fuze are protected via strict security protocols and data privacy. The security covers all instances of conversations regardless of the locations they were conducted. That is because the platform encrypts all facets, which effectively seals every loophole that data assailants may take advantage of. Fuze’s security and IT operational controls are also annually audited by independent firms which ensures that every system of the platform are SSAE16 SOC1 Type II, SSAE16 SOC Type II and HIPAA compliant.

Technical Specifications

Devices Supported

  • Web-based
  • iOS
  • Android
  • Desktop

Customer types

  • Small business
  • Medium business
  • Enterprise

Customer Support Types

  • Phone
  • Online

Fuze Integrations

The following Fuze integrations are currently offered by the vendor:

  • Box
  • Zendesk
  • Dropbox
  • Google Drive
  • SharePoint
  • Google calendar
  • Office365
  • Adobe
  • Gmail
  • OneDrive
  • Salesforce
  • Skype for business
  • Outlook

Video

Customer Support

Phone
Online

Pricing Plans

Fuze pricing is available in the following plans:

Free trial
QUOTE-BASED PLAN
Contact vendor
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