Front Reviews: Pros, Cons & Pricing of the Popular Customer Support Software

In Guides
July 3, 2017
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What is Front?

Front is a software solution that helps teams manage their email inbox efficiently. With this app, you can collect and store all your messages in a consolidated inbox. This includes your support and sales emails, chat, text messages, and notifications from Facebook Messenger and Twitter. Your team can improve their internal collaboration by using this single inbox and they would be empowered to enhance customer communication and satisfaction.  

Front enables assigning internal dialog based on external communications that customers cannot see. The app seamlessly integrates with a number of popular software solutions from Salesforce to GitHub, which helps to make communication more responsive, timely, and organized. You can assign Front messages to your team members both manually and automatically. Users of popular email solutions such as Outlook and Gmail will find this platform easy to use as it based on their familiar design. But Front stands out as it offers a better user interface and plenty of extra features.


Product Quality Score:

Main functionalities
90%
Collaboration features
85%
Customization
86%
Integration
85%
Ease of Use
84%
Help & Support
83%
Security
82%
Mobility
85%
Media Rating
84%
TOTAL SCORE
89%


Main Features

  • Activity audit and tracking
  • Auto reminders
  • Auto responders
  • Collaborative workspace
  • Custom integrations
  • Email tracking
  • Multi-channel management
  • Native iOS, Android apps
  • Real-time analytics
  • Real-time notifications
  • Rules-based workflow
  • Search
  • Social media integration
  • Unified inbox

List of Benefits

Front offers useful features such as reminders, canned answers, and comments to boost productivity. You can also use the native iOS and Android mobile apps to be productive on the go. Front smoothly integrates with leading software systems such as Slack, Trello, Intercom, and Asana. Plus, its API allows you to develop customer integrations for your specific business needs. The built-in analytics functionality allows you to monitor performance closely and automatically track performance metrics such as the messages handled by a user, hourly messages handled, and time-to-reply.

You don’t need to learn anything new to use Front as it is similar to other popular email solutions. Plus, the app offers advanced features such as send-later messages, reminders, canned answers, automatic rules, and keyboard shortcuts to improve productivity. On top of that, the native mobile apps have all the features of the desktop and web applications. Your team can manage all channels in a single place to collaborate more effectively and reduce response time, and ensure all replies are made in the proper context.

Front can automate actions if you provide predefined criteria for conversations. Plus, the automatic reminders ensure all queries can be answered by your team without missing anything. The real-time collision detection feature helps to prevent a situation where more than one agent responds to the same query. The sophisticated analytics and full visibility into team inboxes help managers to make educated decisions. Front stands above traditional email solutions as it enables you to easily export reports to get a more insightful analysis of the information. You can read more about the possibilities offered by this solution in this Front review.


Technical Specifications

Devices Supported

  • Mac
  • Web-based
  • Windows
  • Linux
  • Android
  • iOS

Geographies Served

  • United States
  • International

Pricing Model

  • Monthly payment
  • Annual subscription

Customer Types

  • Large Enterprises
  • Mid Size Business
  • Small Business

Deployment

  • Cloud hosted


Available Integrations

  • Aircall
  • Asana
  • Base CRM
  • Clearbit
  • Dropbox
  • Facebook Messenger
  • Github
  • Gmail
  • Helpdocs
  •  HubSpot
  • Intercom
  • Olark
  • Salesforce
  • Shopify
  • Slack
  • Trello
  • Twilio
  • Twitter


Video


Available Support

  • Phone support
  • Email support
  • Training


Software Pricing

Front offers four enterprise pricing plans. Front price is offered on a per user per month basis.

Front Light Plan – $45 per month (flat rate)

Features include: up to five users, 1 team inbox, individual inboxes for all users, comments, mentions, rules, and maximum 500 messages per month.

Team Plan – $19/user/month

Features include: 3 team channels, collision detection, canned responses, automatic rules, and 1 integration.

Premium Plan – $29/user/month

Includes all the features of the Team plan, plus: 15 team channels, advanced integrations, analytics and reports, and API/plugins.

Enterprise Plan – $40 per user/month

Premium plan features, plus: 100 team channels, Salesforce integration, SAML-based SSO (Single Sign-On), IP access restrictions, and dedicated account support.

 

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