Freshservice Review

Freshservice OUR SCORE 90%
starting price $29
our score 90%
free trial
  1. What is Freshservice
  2. Product Quality Score
  3. Main Features
  4. List of Benefits
  5. Technical Specifications
  6. Available Integrations
  7. Customer Support
  8. Pricing Plans
  9. Other Popular Software Reviews

What is Freshservice?

Designed and developed to help businesses of all sizes to deliver top class customer service via a cloud-based customer support platform, FreshService make it all easy with its plug and play ITIL construction. FreshService complies with the best customer support practices and does so without requiring clients to get expert opinions and costly consultations. Freshservice features easy to access knowledgebase, CMDB, asset discover, and very feature-rich ticket support system. On top of that, Freshservice also comes with tools to help users cover other critical areas like vendor management, incident management, problem management, change management and release management. In our Freshservice reviews we detail the benefits, pricing and more about this software.

Product Quality Score

Features
9.5
Ease of use
8.5
Customer support
9.0
Value for money
9.0
9
TOTAL SCORE

Freshservice features

Main features of Freshservice are:

  • Asset Management
  • Incident Management
  • Problem Management
  • Change Management
  • Release Management
  • Knowledge Base
  • Service Catalog Management
  • Contract Management

Freshservice Benefits

  • One of the benefits we consistently note in our Freshservice reviews is that it is easy to install with automatic updates and high end security.
  • Accessible anytime and anywhere via any mobile device.
  • Flexible product plans that can be scaled to suit varying and/or growing business needs.
  • Powerful ticket support system with customizable field templates.

Technical Specifications

Devices Supported

  • Web-based
  • iOS
  • Android

Customer types

  • Small business
  • Medium business
  • Enterprise

Customer Support Types

  • Phone
  • Online

Freshservice Integrations

The following Freshservice integrations are currently offered by the vendor:

  • Facebook
  • Twitter
  • Salesforce
  • Sugar CRM
  • Capsule
  • FreshBooks
  • Atlassian Jira
  • Harvest
  • Google Apps
  • Google Calendar
  • Google Analytics
  • Google Contacts
  • Gmail Gadgets
  • Google Hangouts
  • Google Drive
  • LogMeIn Rescue
  • HelpOnClick
  • iContact
  • Zoho CRM
  • Snap Engage
  • Nimble
  • Shopify
  • FetchFlow
  • Knowlarity
  • MailChimp
  • Campaign Monitor
  • Highrise
  • Olark
  • Constant Contact
  • WorkFlowMax
  • SurveyMonkey
  • Dropbox
  • Screenr
  • PivotalTracker
  • Zapier
  • Batchbook
  • Amazon Web Services
  • Bomgar
  • Box

Video

Customer Support

Phone
Online

Pricing Plans

Freshservice pricing is available in the following plans:

Free trial
Sprout
Free up to 3 agents
Blossom
$29/agent/month
Garden
$49/agent/month
Estate
$79/agent/month
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