Designed and developed to help businesses of all sizes to deliver top class customer service via a cloud-based customer support platform, FreshService make it all easy with its plug and play ITIL construction. FreshService complies with the best customer support practices and does so without requiring clients to get expert opinions and costly consultations.
Freshservice features easy to access knowledgebase, CMDB, asset discover, and very feature-rich ticket support system. On top of that, Freshservice also comes with tools to help users cover other critical areas like vendor management, incident management, problem management, change management and release management.
In our Freshservice reviews we detail the benefits, pricing and more about this software.
Product Quality Score
Ease of use
Value for money
Main features of Freshservice are:
Service Catalog Management
One of the benefits we consistently note in our Freshservice reviews is that it is easy to install with automatic updates and high end security.
Accessible anytime and anywhere via any mobile device.
Flexible product plans that can be scaled to suit varying and/or growing business needs.
Powerful ticket support system with customizable field templates.
Customer Support Types
The following Freshservice integrations are currently offered by the vendor:
Amazon Web Services
Freshservice pricing is available in the following plans: