Freshdesk Review

Freshdesk OUR SCORE 95%
starting price $16/month
our score 95%
free trial
  1. What is Freshdesk
  2. Product Quality Score
  3. Main Features
  4. List of Benefits
  5. Technical Specifications
  6. Available Integrations
  7. Customer Support
  8. Pricing Plans
  9. Other Popular Software Reviews

What is Freshdesk?

Freshdesk is a very popular and efficient help desk software. Its features have been designed to meet the needs of both small businesses and large enterprises. Freshdesk turns your support emails into tickets that you can track for quick response. Plus, you have the flexibility to link forum questions to a ticket and vice-versa. This allows you to create more streamlined answers and replies. Freshdesk integrates well with legacy systems and popular apps such as YouTube, Google Apps, and Slideshare. It offers mobile apps for iOS, Android, Blackberry, and Windows Phone. If you need additional information about the software then you can read more Freshdesk reviews here. As with other Freshdesk reviews, the aim of this guide is to help you check if the product fits your requirements.

Product Quality Score

Features
9.5
Ease of use
9.5
Customer support
9.5
Value for money
9.5
9.5
TOTAL SCORE

Freshdesk features

Main features of Freshdesk are:

  • Self Service Portal
  • Satisfaction Surveys
  • Multi-product/Multi-brand Support
  • Multiple Service Level Agreement policies
  • Multi-language & Multi-time zone support
  • Multi-channel support, including Facebook & Twitter
  • Leaderboard & gamification
  • Knowledge Base
  • Integrations: Freshbooks, Google Apps, Harvest, CapsuleCRM
  • Email to Ticket Conversion
  • Community Portal with Idea Management & Voting
  • Automations – Ticket routing, scenario automations

Freshdesk Benefits

  • All your agents can access a single panel that has status updates of each customer email. They can collaborate and ensure all emails are answered.
  • You can label tickets quickly and accurately, assign them to the right agent for fast resolution.
  • It’s possible to automate your ticketing system to ensure all tickets are prioritized and assigned correctly.
  • You can track down customer posts about your product in social media and use the platforms to promote your product.
  • Freshdesk’s knowledge base intuitively throws up the right answers to customer queries. Customer can use the self-service portal for self help.
  • You can build a customer community where they can exchange ideas and best practices.
  • The one thing that we cite about this software in our Freshdesk reviews is that it enables you to rack your agents’ turnaround time for queries and identify opportunities to improve your support.
  • You can set up a single support system for your different products and brands.

Technical Specifications

Devices Supported

  • Web-based
  • iOS
  • Android
  • Desktop

Customer types

  • Small business
  • Medium business
  • Enterprise

Customer Support Types

  • Phone
  • Online

Freshdesk Integrations

The following Freshdesk integrations are currently offered by the vendor:

  • Box
  • Campaign Monitor
  • Dropbox
  • Freshbooks
  • Jira
  • LogMeIn
  • Mailchimp
  • Slack
  • Shopify
  • Salesforce
  • SurveyMonkey
  • Xero
  • Zapier
  • Zoho CRM
  • Woo Themes
  • Userlike
  • Twitter
  • SugarCRM
  • Snap Engage
  • OneSky
  • Olark
  • Nimble
  • Magento
  • Knowlarity
  • iContact
  • Highrise
  • HelpOnClick
  • Harvest
  • Google tools
  • Gmail Gadgets
  • FreshPlugs
  • FetchFlow
  • Facebook
  • Constant Check
  • Capsule

Video

Customer Support

Phone
Online

Pricing Plans

Freshdesk pricing is available in the following plans:

Free trial
Sprout
Free up to 3 agents ; $15 per month
Blossom
$19 monthly
Garden
$29 monthly:
Estate
$49 monthly
Forest
$79 monthly
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