Freshcaller Review

Freshcaller OUR SCORE 92%
starting price By quote
our score 92%
free trial
  1. What is Freshcaller
  2. Product Quality Score
  3. Main Features
  4. List of Benefits
  5. Technical Specifications
  6. Available Integrations
  7. Customer Support
  8. Pricing Plans
  9. Other Popular Software Reviews

What is Freshcaller?

Freshcaller is a cloud-hosted call center software that medium-sized businesses and startups can use to execute the requirements of their customer support. It is a low maintenance and fuss-free PBX platform that is able to handle global calls and give users call center insights in real time. Contextual conversations are also supported by the software. Best of all, all users need for Freshcaller is a computer and internet access, with no investment needed for any hardware. With Freshcaller, businesses can buy vanity, toll-free, international, and local numbers in over 40 countries around the world. Caller queues, interactive voice responses, as well as the ability to make and receive calls, can all be done from a browser. Calls received can even be forwarded to mobile numbers so that customer inquiries can still be dealt with even outside of the office. Calls can also be recorded and routed to the right agents, interaction history is tracked and saved, and leads and callers are identified. Agents are also empowered to respond with answers that are more contextual thanks to in-place editing and smart notifications used by the smart collaboration system of Freshcaller. Ideas can be discussed and progress discussed through meetings and web conferences organized with the platform. Managers can also use the same platform to report on their team’s progress as well as track their activities. Access to information is enabled on all operating systems and devices since Freshcaller is cloud hosted.

Product Quality Score

Features
9.3
Ease of use
9.4
Customer support
9.0
Value for money
9.1
9.2
TOTAL SCORE

Freshcaller features

Main features of Freshcaller are:

  • Local phone numbers
  • Toll-free numbers
  • International numbers
  • Centralized management
  • Call monitoring
  • Call barging
  • Call masking
  • Voicemail
  • Business hours
  • Route to groups
  • Contextual response
  • In-place editing
  • Call forwarding
  • Answer in browser
  • Call notes
  • Information extensions
  • Call failover
  • Call blocking
  • Real-time phone provisioning
  • Shared lines
  • Vanity numbers
  • Global phone usage
  • Port-in numbers
  • Automatic call recording
  • Call logs
  • Agent presence status
  • Custom greetings
  • Auto-receptionists
  • Multi-level IVR
  • Wait Queues
  • Call from any number
  • Reporting
  • Inbound caller ID
  • Real-time dashboard
  • Call queue visibility
  • In-call actions
  • Call conferencing
  • Warm transfer
  • Customer interaction history
  • Desktop notifications

Freshcaller Benefits

Benefits

The main benefits of Freshcaller are its easy setup, its real-time dashboards, and its enhanced collaboration.

Freshcaller does not come with installations and data input to worry about. Phone information can be instantly pulled, and actions can be automated for every number so IVR calls are routed to specific groups, agents, or queues.

Not only can Freshcaller users buy vanity, toll-free, international, and local numbers from 40 countries around the world, but they can also migrate existing phones to the platform without customers knowing any better. Callers will only be able to see the alternate number chosen by the user, thanks to call masking. Users of Freshcaller also get to enjoy advanced features like provisioning, voice mail, waiting queues, multi-level IVR, auto-receptionists, custom greetings, and a lot more. Calls can be monitored and recorded, call logs can be stored, indicators can be tracked, and agent performance and presence can be managed as well.

Freshcaller queues are clutter-free so managers don’t only monitor ongoing calls, but they can also see the list of available agents. Agent performance can be tracked and leads categorized by the system’s smart analytic suit, and reports can be created in all formats. Call logs and recordings come with lifeline metrics that are detailed, so users can easily see where bottlenecks occur and where opportunities exist.

Agent collaboration is encouraged by the system through the tracking of customer interaction history, and by how it makes it easy for agents to search for call notes so that the answers they provide come with context.

Technical Specifications

Devices Supported

  • Web-based
  • iOS
  • Android
  • Desktop

Customer types

  • Small business
  • Medium business
  • Enterprise

Customer Support Types

  • Phone
  • Online

Freshcaller Integrations

The following Freshcaller integrations are currently offered by the vendor:

No information available.

Customer Support

Phone
Online

Pricing Plans

Freshcaller pricing is available in the following plans:

Free trial
Quote-based plan
Contact vendor
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