Dimelo Reviews: Pro, Cons & Pricing of the Leading Customer Experience Software

In Guides
March 15, 2018
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What is Dimelo?

Dimelo is an integrated customer experience software suite that supports a range of digital channels including mobile, chat, social networks, and email. You can use this platform to provide high-quality service to your customers by processing their queries according to agent availability, customer profiles, and your SLAs.

With Dimelo, you don’t have to guess how much coverage is required for each channel. You can simply adopt a global approach to resource management and assign agents in real time to each digital channel as needed. In addition, you can gather all customer engagements on digital channels and sync customer profiles and ticket info with the CRM you are using.

Dimelo Digital supports a range of integrations including with Microsoft Dynamics and Salesforce. In addition, the software provides reporting and analytics tools you can use to analyze and direct each digital channel and make smart investment decisions based on the observed results.

Top brands that utilize Dimelo SaaS applications include Axa, Leroy Merlin, and Orange. Dimelo clients are able to improve brand equity, reduce operating costs, and boost customer satisfaction with this easy-to-use and effective tool.

Product Quality Score:

Main functionalities
84%
Collaboration features
N/A%
Customization
83%
Integration
84%
Ease of Use
85%
Help & Support
84%
Security
84%
Mobility
84%
Media Rating
84%
TOTAL SCORE
84%


Main Features

  • Centralized Communication Platform
  • Customer Profiling
  • Message Analysis
  • Third Party Integrations
  • Mobile Access
  • Dimelo Social
  • Dimelo Chat
  • Dimelo Mobile
  • Dimelo Mail
  • Dimelo Communities

List of Benefits

In our Dimelo reviews the software has been distinguished with our Great User Experience Award and Rising Star of 2018 Award. The following are its benefits:

Dimelo Social

Dimelo features this module which collects all feeds from social media channels to enable large-scale processing of customer interactions and traceability of conversations. It provides all the features you need to enhance your effectiveness and convert your customers into brand ambassadors. You can easily toggle between different social channels to provide prompt responses to customers in whatever channel they may be. In addition, Dimelo Social utilizes a self-learning algorithm that detects message patterns, routes messages to the right agents, suggests replies, and filters unrelated messages.

Dimelo Chat

Dimelo reviews indicate that the Chat module enables you to assist your visitors in real time. You can view your visitors’ browsing patterns and proactively offer the chat tool at the right time. Identify your valuable customers and provide them relevant solutions. In addition, you can enhance the customer experience by sharing multimedia files with them. Plus, you can automatically send surveys to measure customer satisfaction.

Dimelo Mobile

Dimelo Mobile enables you to retain the whole history of your conversations with your customers. You can go back and view the history even after closing the solution. Customers get a push notification if you reply after they have closed the application. In addition, Dimelo Mobile enables you to exchange geolocation data, videos, and images with your customers. Finally, the offline access facility stores customer messages sent when network is poor and enables you to access them after network improves.

Dimelo Mail

Dimelo Mail is a comprehensive tool for email management. It goes beyond basic routing and tracks your process, and controls all details from message categorization to the quality of agent responses. The best part is Dimelo Mail is integrated into unified processing console that includes all digital channels such as mobile, social networks, and email. This helps your agents to respond seamlessly to consumers on time, irrespective of the channel. In addition, the module offers accurate reporting and stats on your agents’ performance.

Dimelo Communities

This module enables you to promote customer self-service and minimize costs. Your customers can utilize the support community to ask questions and get answers from their peers. On this self-service forum, you can provide a centralized knowledge base and promote useful content. Another advantage is your agents are saved from responding to simple and common queries, and can focus their time on high-value tasks. The FAQ community provides published answers to common customer questions. In the Guru Community, experts provide answers to consumer queries. Finally, you can use the co-innovation community to collect the sentiments and opinions of your customers and exchange ideas with them to foster collaboration and co-innovation.


Technical Specifications

Devices Supported

  • Web-based

Language Support

  • English
  • German
  • French

Pricing Model

  • Quote based

Customer Types

  • Small businesses
  • Medium-sized businesses
  • Large enterprises

Deployment

  • Cloud Hosted

Available Integrations

  • Google Analytics
  • Infusionsoft
  • Microsoft Dynamics 365
  • Salesforce
  • Zalando
  • Zoho


Video

Available Support

  • Phone
  • Email


Software Pricing

Dimelo pricing details are not provided on the product website. Contact the company to get a customized quote for your needs.

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