ConnectWise Review

ConnectWise OUR SCORE 82%
starting price By quote
our score 82%
free trial
  1. What is ConnectWise
  2. Product Quality Score
  3. Main Features
  4. List of Benefits
  5. Technical Specifications
  6. Available Integrations
  7. Customer Support
  8. Pricing Plans
  9. Other Popular Software Reviews

What is ConnectWise?

ConnectWise is a business management tool that allows companies to take a more streamlined approach to servicing and selling technologies. Through this tool, companies can provide better customer support, have real-time insights on business operations, can opt to automate some of the business processes, and contain centralized information. ConnectWise contains many features that are essential for business operation such as help desk, ticketing system and CRM. It also has tools for billing, procurement, and project management. For better support, the platform can be integrated with more than 300 third-party applications. Intuitive dashboards and reporting features are also available. ConnectWise is a robust platform that gives both process automation and complete management features for technology companies. The business that provides technology services such as telecom and IT service companies benefits most from this application. From conducting a targeted marketing campaign to monitoring services delivered using SLA, ConnectWise got it covered since it has big enough workflow rules range. This versatile app provides services for project management, time tracking, technical dispatching and many more.

Product Quality Score

Features
8.5
Ease of use
8.3
Customer support
8.0
Value for money
8.0
8.2
TOTAL SCORE

ConnectWise features

Main features of ConnectWise are:

  • Business intelligence
  • Pipeline Reporting
  • 300+ Integrations
  • Mobile app
  • Ticketing System
  • Dashboards and Reporting
  • Help Desk Management
  • ITIL processes automation
  • Email Management
  • Service Support Management
  • Open API
  • Automate anything
  • Procurement
  • Time sheets
  • Developer Network
  • Project Management
  • Dispatch Portal
  • Billing
  • CRM
  • Service boards

ConnectWise Benefits

Benefits

The main benefits of ConnectWise are its robust feature set, great integration and scalability. Here are the details:

Streamlines Processes

ConnectWise gives businesses a more efficient approach for IT and ITIL concerns by offering automated choices on many of its fields such as knowledge management, request management, configuration management, and service reporting.  It also helps streamline availability management, service asset, change management, and incident management.  With its reporting features and customizable dashboards, users have access to critical information such as KPIs. With its availability as a mobile app, users on the go can access the services and information ConnectWise holds.

Contract Management Tool

ConnectWise provides smart contract management tool, with agreement automation, to help businesses carry out service contracts. Invoice processes can be automated as well from the company’s service data ticket which can be synced with all the important details about payments generated from the company’s accounting system.

Project Monitoring

For project monitoring, work plans and timelines can be created that features a detailed report of a task’s progress. Workflow engines can be utilized for managing deadlines and notifications of tasks that are already overdue.

Ticketing System

The platform features ticketing systems that use workflow automation, performance monitoring, and SLA.  The ticketing system is accessible via the mobile app as well, making the service available anywhere for users on the go.

KPI reports

ConnectWise features an intuitive and user-friendly dashboard where an overview of the KPIs can be found, as well as its detailed view that contains an explanation of the relevant information on the page to ensure that users know what each data is about. The report generator creates custom reports on topics and areas tailored specifically to what the user needs.

Automate ITIL processes

The platform can be used to automate a number of ITIL process, including, but not limited to, service-level management, knowledge management, availability management, service asset and communication management, incident management and change management.

Technical Specifications

Devices Supported

  • Web-based
  • iOS
  • Android
  • Desktop

Customer types

  • Small business
  • Medium business
  • Enterprise

Customer Support Types

  • Phone
  • Online

ConnectWise Integrations

The following ConnectWise integrations are currently offered by the vendor:

  • Client Heartbeat
  • FreedomIQ
  • CentraStafe
  • Anchor
  • BizDox
  • Acomba
  • ConnectBooster
  • CharTec SaaS BDR
  • Cloud Manager
  • CloudBerry Managed Backup
  • Connect and Market by Yellowbus
  • AuthAnvil
  • ConnectSMART
  • ConnectWise ChatAssist
  • Contact Science
  • Continuum
  • CoreConnex
  • Custom Reports by Mobius Works
  • Customer Thermometer
  • Cyberoam
  • Datto
  • DeskDirector
  • Dynamics GP Integration
  • CharTec BDR
  • eAutomate
  • eFolder
  • Excel Micro
  • Exchange Defender
  • Executive Briefing Service for ConnectWise
  • Field Nation
  • Fortinet
  • D-Tools Connect
  • GFI Maz
  • Google
  • independenceIT Cloud Workspace
  • Intermedia
  • IT Glue
  • AVG Managed Workplace
  • ITQuoter
  • JetStream
  • JoomConnect
  • Kaseya
  • LabTech
  • LogicMonitor
  • LogMeIn
  • ManagetoWIN
  • McAfee MX Logic
  • MindMatrix
  • MYOB Integration
  • N-able
  • NetEnrich
  • Intronis
  • Nex.to Client Satisfaction Measurement
  • Nex.to Email Analytics
  • NilearOS
  • Nimsoft
  • OpenDNS Umbrella for MSPs
  • OS33
  • Quosal
  • Passportal
  • Plus Software
  • Postini
  • Pronto Marketing
  • Quality Center Integration
  • Quickbooks Integration
  • Quickbooks Online
  • Naverisk
  • QuickTix
  • QuoteWeks
  • qvWise
  • RapidFiretools Email2Ticket
  • RapidFiretools Network Detective
  • Reflexion
  • RepairTech TechSuite
  • Replibit
  • Sage 100 ERP
  • Sage 300 Integration
  • Sage 50 Accounting Canada
  • Sage 50 Integration
  • SenditCertified
  • Servoyant
  • SmartShare
  • SonicWall
  • Soonr
  • Spam Soap
  • Storage Guardian
  • StorageCraft
  • Sureline Systems
  • Team Foundation Server
  • ThinkGrid
  • Thycotic
  • TimeConnect
  • TimeStream
  • Trend Micro
  • Unitrends
  • Update Warranty
  • Vartopia
  • Vault Logix
  • Vembu
  • VirtualTone
  • VTone MSP BILLING Module
  • Zenith BDR
  • WatchGuard
  • Web Teks
  • Wise-Sync Quickbooks Online
  • Xero
  • Xero-ConnectWise Integration
  • Work Market
  • Xerox
  • Yellowbus Solutions Connect and Pay
  • Zetta.net
  • BVoIP 3CX
  • BrightGauge
  • Website Connector
  • Active Directory Contacts Sync
  • CNET ChannelOnline

Video

Customer Support

Phone
Online

Pricing Plans

ConnectWise pricing is available in the following plans:

Free trial
Free Trial
$0
Quote-based
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