ConnectWise Review

ConnectWise OUR SCORE 90%
starting price $19
our score 90%
free trial
  1. What is ConnectWise
  2. Product Quality Score
  3. Main Features
  4. List of Benefits
  5. Technical Specifications
  6. Available Integrations
  7. Customer Support
  8. Pricing Plans
  9. Other Popular Software Reviews

What is ConnectWise ?

ConnectWise is a fast and efficient remote support software designed for technical assistance team. With this platform, technicians can access systems that need repair and updates remotely and get more tasks done. The platform can also be used to prepare presentations and conduct online seminars. It comes equipped with an array of functionalities and features including customization capabilities that allow users to tailor the platform in accordance to their brand and message, team collaboration tools, cloud data storage, and integration with ConnectWise Automate. The platform offers a flexible pricing scheme to fit the user’s budget and needs. Recently, this system has been improved delivering more powerful features and better service to the users. Users can already launch support sessions in one click and invite external and internal guests as well as collaborators to oversee the process. The new version also comes with improved Mac and Linux features and better security.

Product Quality Score

Features
9.1
Ease of use
9.0
Customer support
8.9
Value for money
9.0
9
TOTAL SCORE

ConnectWise features

Main features of ConnectWise are:

  • Remote Support
  • Multiple agents
  • Secure information
  • No interruptions
  • Cross-platform compatibility
  • Automated reconnection
  • Remote access
  • Browser extensions
  • Simplified transfer of files
  • Unattended access
  • Shared toolbox
  • Roles & permissions
  • Customization & branding
  • Remote meetings
  • Device monitoring & management
  • Security & granular controls
  • Features for Linux & Mac users

ConnectWise Benefits

Benefits

The main benefits of ConnectWise Control are its reliable customer service, customization capabilities, seamless connectivity and collaboration, enhanced security, and other advanced features. Here are more details:

Reliable Customer Service

ConnectWise Control eliminates delays as well as ineffective service delivery. Customers will be provided with the service in a timely and knowledgeable manner. Customer concerns are also addressed immediately. All of these are made possible by the easily accessible data and robust collaboration capabilities that lets agents do their job seamlessly.

Customization Capabilities

ConnectWise Control provides customization capabilities for consistent customer experience. The system allows you to alter and adjust the icons, logos, and even the service language. With the customization capabilities, you can add a business touch to the platform.

Seamless Connectivity and Collaboration

With ConnectWise Control, all you need is a stable internet connection to serve clients no matter where they are located. The software is also empowered with the notable automated reconnection. Meaning to say, you provide continuous service even if there is poor network condition. The platform also offers collaboration tools that make it easy for the agents to comment, share opinions, exchange files, and work simultaneously.

Better Security

The new version of the system boasts enhanced security. It leans heavily on self-governed authentication and control so users can create clone roles and utilize various authentication sources but still keep the two-factor authentication functionality.

Notable Customer Support

ConnectWise Control vendor deploys a team of adept and seasoned agents available round-the-clock via live chat, email, or phone. There’s an option as well for filling in support tickets straight from the websites.  A large database of video tutorials and training materials is also available useful for new users.

Flexible Pricing

ConnectWise Control uses a modular, flexible custom pricing approach and allows users to build their own package. Users are given freedom to select the functionalities and features that correspond to their needs.

Technical Specifications

Devices Supported

  • Web-based
  • iOS
  • Android
  • Desktop

Customer types

  • Small business
  • Medium business
  • Enterprise

Customer Support Types

  • Phone
  • Online

ConnectWise Integrations

The following ConnectWise integrations are currently offered by the vendor:

  • ConnectWise Automate

Video

Customer Support

Phone
Online

Pricing Plans

ConnectWise pricing is available in the following plans:

Free trial
SINGLE TECH LICENSE
Free
ONE
$19/month
STANDARD
$35/month
PRO
$45/month
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