ConnectWise Manage Review
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- What is ConnectWise Manage
- Product Quality Score
- Main Features
- List of Benefits
- Technical Specifications
- Available Integrations
- Customer Support
- Pricing Plans
- Other Popular Software Reviews
What is ConnectWise Manage ?
ConnectWise Manage provides users with a robust project management platform that links all critical business processes together in one single module. It gives better accountability for members of various departments and teams and gives a business a single source of truth. The system helps streamline processes and operations allowing users to maximize their resources via the platform’s error-proof ticketing, robust documentation, and clear lines of communication. The platform is equipped with a dashboard and various reporting features that make the comprehension of a business easier and better, resulting in more precise and strategic business decisions. When billing clients, every note, product, expense, and time entry is sure to reach the finance team so that they are able to create detailed invoices and send them out quickly with minimal information loss.Product Quality Score
ConnectWise Manage features
Main features of ConnectWise Manage are:
- Sales & Marketing
- Automated responses
- Reporting
- Integrations
- Subscription-based notifications
- Ticket creation and submission
- Expert directory
- Project management
- SLA management
- Help Desk
- Service tickets
- Agreements
- Ticket response
- Procurement
- Attachments/Screencasts
- Time tracking & billing
- Account Management
- ITSM collaboration & documentation
- Ticketing & service restoration processes
ConnectWise Manage Benefits
The main benefits of ConnectWise Manage are the multiple functionality bundles in one system, a unified solution for business management, enhanced customer service, powerful reporting features, and a more efficient and quicker billing system. Here are more details:
All-in-one project management solution
ConnectWise Manage gets its competitive edge from the atypical combination of billing, management, sales, customer service, and project management capabilities. This removes the need for businesses to utilize multiple systems at once to fill their needs. The system is designed to simplify many types of activities, as it collects and keeps all data and provides users with total visibility of their operations.
Centralized platform for business management
ConnectWise Manage is a versatile system, as it is capable of assigning and managing projects, monitoring purchase and supply orders, controlling sales, developing marketing strategies, and serving customers simultaneously. The platform is built around a highly capable communication technology, making it an ideal solution for big and decentralized teams that need to collaborate for the completion of common tasks. This enables users to save both money and time.
Excellent customer service
Since ConnectWise Manage is capable of handling many of a company’s operations and processes, users will then have more time to focus on the major force behind their businesses: their customers. The platform makes certain that communication lines are clean, help desks are efficient and fast, ticketing is highly capable, and documentation of activities is accurate. Through this, every step of an agent is captured and tracked, ensuring a better chance of successful workflows. There is also a free guide for users that they can use for developing smart service strategies.
Robust reporting
One of the platform’s features, aside from aiding business to operate successfully, is giving users complete visibility into the progress and health of their operations. There are many powerful reports that can be used to make informed and data-driven decisions as well as to obtain a centralized view of every business aspect.
Streamlined billing process
ConnectWise Manage also aids users in the field of financial control. All transactions are funneled by the system while also tracking time and handling invoicing and billing activities. Thanks to this, manual errors are avoided, payments are collected in time, and professional and timely services are delivered.
Technical Specifications
Devices Supported
- Web-based
- iOS
- Android
- Desktop
Customer types
- Small business
- Medium business
- Enterprise
Support Types
- Phone
- Online
ConnectWise Manage Integrations
The following ConnectWise Manage integrations are currently offered by the vendor:
- ConnectWise Sell
- Constant Contact
- JIRA
- Salesforce
- QuickBooks
- Microsoft Dynamics
- ConnectWise Automate
- Zapier
- ConnectWise Control
Video
Customer Support
Pricing Plans
ConnectWise Manage pricing is available in the following plans:
