Main features of Confirmit are:
The main benefits of Confirmit are the advanced functionalities it has for survey design, numerous possible features available to be attached to each survey, action management feature, and the analytics solutions that allow users to derive useful insights. Here are more details:
Advanced survey design functionalities
The system’s advanced survey design features allows users to make highly sophisticated surveys to support Market Research programs, Voice of Employees, and Voice of Customers. It also enables users to author survey once and then deploy it across various channels such as paper, mobile, telephone, CAPI, and web. This numerous ways of collecting data ensures that businesses are where their respondents are, resulting to maximum response rate and positive experience with surveys.
Wide range of features per survey
Confirmit is designed to maximize results while making use of users’ time most efficiently. They can integrate a wide range of features to surveys which can drastically increase response rates such as multimedia clips and several innovative question types. Users can also incorporate a powerful set of feedback methods for better engagement with the audience which results to capture of the insights they need.
Action Management feature monitors the survey results for businesses and assigns appropriate actions about issues to the right individual or department. It also enables users to report on the businesses’ ROI and caseload so that unhappy customers can be turned into happy ones while tracking the cost it takes to do so.
Confirmit is equipped with text analytics solutions that allow users to gain insights into the information gathered. Businesses will have knowledge about what’s being said across various categories of their operations. There is sentiment and categorization analysis for free form text as well. This automatically determines the sentiment by classification for each piece of content to analyze.
The following Confirmit integrations are currently offered by the vendor:
No information available.
Confirmit pricing is available in the following plans: