Comcast VoIP Review

Comcast VoIP OUR SCORE 93%
starting price $29.95
our score 93%
free trial
  1. What is Comcast VoIP
  2. Product Quality Score
  3. Main Features
  4. List of Benefits
  5. Technical Specifications
  6. Available Integrations
  7. Customer Support
  8. Pricing Plans
  9. Other Popular Software Reviews

What is Comcast VoIP?

Comcast VoIP offers users a fast, reliable, cost-effective, yet scalable Voice over IP (VoIP) solutions for their businesses. It is the largest VoIP network in the United States. Organizations of all sizes can take advantage of this offer whether they are a one-office outfit or an international enterprise. Comcast VoIP also has an app that has voice mobility capacity. This affords users the ability to make and answer calls right inside the app. Through the same app, users can also organize and update their contacts. This makes tracking calls a whole lot easier. Users can easily set up capabilities such as a cloud-based PBX phone system. Setting this up manually would cost more at the onset and in the long run. Comcast’s PBX system includes a web portal where users can manage and configure phones. The system can easily be administered there too. Furthermore, Comcast VoIP has a Primary Rate Interface (PRI) trunking feature. This allows users to do more with their PBX systems like setting up protocols for emergency situations especially when there are power outages or disasters.

Product Quality Score

Features
9.3
Ease of use
9.4
Customer support
9.2
Value for money
9.3
9.3
TOTAL SCORE

Comcast VoIP features

Main features of Comcast VoIP are:

  • Automated Attendant
  • Business Call History
  • Business Voice Continuity
  • Busy Lamp Field
  • Call Detail Records
  • Cloud-Hosted PBX Phone System
  • Connect to The Comcast Network
  • Destination Unreachable
  • Direct Dial Outward Dial (DOD)
  • Direct Inward Dial (DID)
  • Notifications
  • International Calls
  • Contact Management
  • PRI Trunking
  • Business Voicemails
  • Security
  • Shared Call Appearance
  • Voice Mobility

Comcast VoIP Benefits

Benefits

The main benefits are Comcast VoIP are its monitoring features, enabling mobile apps, and ensuring call security.

For businesses, setting up a cloud-based Private Branch Exchange (PBX) system is important in maintaining communication lines within and outside the organization. Having the PBX system on the cloud saves up space, hardware costs and maintenance costs. Comcast VoIP’s cloud-based PBX system offers superior call quality for reasonable prices. The cloud-based PBX phone system has many quality monitoring features. Users will be able to know their network performance before making or taking calls. Furthermore, quality tracking features are available for real-time use.

The PBX phone system is also equipped with phone line monitoring. Administrators will know who is on the lines and who are available to take calls. This can also be managed to work within a set of preferences like appropriate times to receive messages, accept calls or when to transfer them. Additionally, users can even receive calls routed to coworker’s phone. Furthermore, there is an automated virtual attendant feature that acts as a receptionist. This feature route calls to the right departments automatically. It can even keep track of who is on vacation and where the calls are to be routed.

There is also the PRI trunking feature where the PBX can be connected to Business Trunks. This connects the PBX to a phone service provider that connects the internal cloud-based network to the external telephone network. This allows users to minimize losses on the account of possible disruptions in emergency events or natural disasters. The PRI automatically reroute calls to other trunks to keep communication lines open and operational. This feature comes with a security facet through a two-way authentication method. This makes the service both reliable and safe.

With Comcast VoIP, users will be able to use the Business Voice feature. This comes with a mobile app allowing users to make and take calls on the go. The app also provides voice messaging services. Voicemails can also be distributed throughout the organization. This is called the Business Voice feature which also allows routing calls and the storing plus managing of contacts.

Technical Specifications

Devices Supported

  • Web-based
  • iOS
  • Android
  • Desktop

Customer types

  • Small business
  • Medium business
  • Enterprise

Customer Support Types

  • Phone
  • Online

Comcast VoIP Integrations

The following Comcast VoIP integrations are currently offered by the vendor:

  • Google Chrome
  • Office 365
  • Salesforce
  • Skype for Business

Video

Customer Support

Phone
Online

Pricing Plans

Comcast VoIP pricing is available in the following plans:

Free trial
BUSINESS WITH AN ADVANCED PHONE
$29.95/month/line
PHONE SYSTEM VOICEMAIL
$5/month
PHONE SYSTEM TOLL-FREE NUMBER
$10/month
PHONE SYSTEM DIRECTORY EXCLUSION
$2/month
STARTER INTERNET
$69.95/month
STARTER INTERNET + PHONE
$84.90/month
DELUXE 75 INTERNET
$99.95/month
DELUXE 75 INTERNET + PHONE
$114.90/month
DELUXE 150 INTERNET
$139.95/month
DELUXE 150 INTERNET + PHONE
$154.90/month
DELUXE 250 INTERNET
$199.95/month
DELUXE 250 INTERNET + PHONE
$214.90/month
BUSINESS INTERNET
$499.95/month
BUSINESS INTERNET + PHONE
$514.90/month
STARTER INTERNET + VOICE MOBILITY +
$104.85/month
DELUXE 75 INTERNET + VOICE MOBILITY +
$134.85/month
BUSINESS VOICEEDGE
starts at $74.90/seat
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