CloudCherry Review

CloudCherry OUR SCORE 85%
starting price By quote
our score 85%
free trial
  1. What is CloudCherry
  2. Product Quality Score
  3. Main Features
  4. List of Benefits
  5. Technical Specifications
  6. Available Integrations
  7. Customer Support
  8. Pricing Plans
  9. Other Popular Software Reviews

What is CloudCherry?

CloudCherry is a customer experience improvement tool that can track and measure engagements and turn them into actionable data. It comes with a wide array of functionalities and features that help the platform collect more than a million customer responses, over two thousand users across fourteen countries, and earn valuable awards. The system brings 17 communication channels together in a single dashboard, ensuring users that no inquiry from customers will be missed. The application also allows its users to analyze their email messages, contact users using chatbots, monitor reactions from social platforms, and even embed links in their email. Another notable feature of the system is its Net Promoter Score Metric, which aids in converting detractors into promoters and nurturing customer loyalty. The platform’s interface is also simple and easy to navigate. In case a user encounters a technical difficulty, they can seek help from the vendor via email, phone, or live chat. Last but not least, the platform comes with an open API, which enables seamless integration with third-party apps.

Product Quality Score

Features
8.7
Ease of use
8.4
Customer support
8.5
Value for money
8.3
8.5
TOTAL SCORE

CloudCherry features

Main features of CloudCherry are:

  • Ticketing and Call Center
  • Omnichannel
  • Customer Effect Score
  • Customer Satisfaction
  • Scheduled Report
  • Email Links & Embeds
  • Open API
  • Feedback and Customer Experience
  • Dashboard
  • Inbound IVR
  • Customer Delight Meter
  • Customer Delight Score
  • Real-time Insights
  • Automated Sentiment Analysis
  • QR Codes
  • Department Roles & Views
  • Net Promoter Score
  • Custom Reports
  • Popup Surveys
  • Role-based Notifications
  • Questionnaire templates
  • Flexible questionnaire builder
  • Chatbots
  • Insight Center Mobile App

CloudCherry Benefits

Benefits

The main benefits of CloudCherry are its capability to collect data from 17 different channels, its ability to track progress and make reports, customization features, and the Net Promoter Score Metric. Here are more details:

Omnichannel Platform

CloudCherry is considered as one of the most powerful omnichannel platforms in the market. It can gather data from 17 different channels including mobile application, email services, and social media. It also comes with chatbox to help users keep a seamless communication with their customers. Moreover, every customer inquiry or message is automatically converted into helpful dashboard tickets, eliminating missed inquiries or late responses.

Ticket Tracking and Internal Reports

The system organizes and categorizes all the data you have collected and deployed in a neat manner, prioritizing urgent matters with notifications and alerts. The system gives its admin the power to assign competent agents to every ticket and let them collaborate in order to figure out the best possible solution. It also tracks the progress of every ticket. All the essential metrics on NPS, Least Liked Parameter, Most Liked Parameter, and Customer Delight Score are also shown. Users can also create internal reports that can be valuable in the future when dealing with repetitive tickets.

Customization Features

CloudCherry allows you to customize the system. You can add operation relevant filters and also lets you create customized reports and even decide who among your people can see particular information in the system. Also, the platform offers ticketing and calls center modules, which aid in solving customer concerns and even in making a structural modification to services and products.

Net Promoter Score Metric

Net Promoter Score Metric is the leading go-metric in the world used to evaluate the satisfaction of the customers. With this technology, users can track their brand’s NPS easily. Users can conduct an NPS survey in just a matter of minutes and even set custom filters to figure out the granular NPS score of the business.

Technical Specifications

Devices Supported

  • Web-based
  • iOS
  • Android
  • Desktop

Customer types

  • Small business
  • Medium business
  • Enterprise

Customer Support Types

  • Phone
  • Online

CloudCherry Integrations

The following CloudCherry integrations are currently offered by the vendor:

  • Open API system

Video

Customer Support

Phone
Online

Pricing Plans

CloudCherry pricing is available in the following plans:

Free trial
QUOTE-BASED PLAN
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