CloudAgent Review

CloudAgent OUR SCORE 72%
starting price By quote
our score 72%
free trial
  1. What is CloudAgent
  2. Product Quality Score
  3. Main Features
  4. List of Benefits
  5. Technical Specifications
  6. Available Integrations
  7. Customer Support
  8. Pricing Plans
  9. Other Popular Software Reviews

What is CloudAgent?

CloudAgent is a reliable, cloud-based contact center solution that is designed to streamline inbound, outbound, and hybrid communications. It is an innovative software that includes both basic and advanced contact center features to help users to start communications via different channels such as SMS, voice, email, and social media. The platform comes with robust features such as Multichannel ACD, IVR functions, skill-based routing, outbound dialer, intelligent call queuing, and quality control tools. CloudAgent is scalable an attribute that makes it appealing to businesses that want to scale up or down on demand and incur costs for only the features they need. Besides, the solution is constantly adding new features and innovations such as WebRTC, Speech Recognition, and Vide.

Product Quality Score

Features
7.4
Ease of use
7.2
Customer support
7.1
Value for money
7.1
7.2
TOTAL SCORE

CloudAgent features

Main features of CloudAgent are:

  • Screen pop
  • Sticky agents
  • Cloud IVR
  • Quality monitoring
  • Open API
  • Dialer
  • Multiple channels
  • Skill routing
  • Interaction Analyst
  • ACD

CloudAgent Benefits

Benefits

The main benefits of CloudAgent are its minimal call handling time, boost agent efficiency, and effective quality monitoring. Here are more details:

Minimal Call Handling Time

One of the most notable features of CloudAgent is the IVR function. The function enables users to create and launch sophisticated IVR designs at the backend to seamlessly interact with callers before they are directed to the available agent. Also, it gives agents easy access to contextual information about every caller, making it easy to deliver customized responses.

Boost Agent Efficiency

In addition, CloudAgent is designed with all the tools needed to engage with customers from the start to the end of their cycles through sales, support, marketing, and customer retention systems. It provides a unified dashboard, where agents view and access multiple dialers, channels, and other basic call center features to streamline customer engagement. Besides, there are advanced call center functionalities such as ACD, screen pop, skill-based routing, and sticky agents. These tools improve agent efficiency, and ultimately, their productivity.

Effective Quality Monitoring

Better still, CloudAgent is designed to facilitate effective quality monitoring. The solution enables supervisors to assess the performance of every agent thanks to the integrated voice logger. They can also evaluate agents based on preset criteria such as campaign content, skill, and other desired parameters.

Technical Specifications

Devices Supported

  • Web-based
  • iOS
  • Android
  • Desktop

Customer types

  • Small business
  • Medium business
  • Enterprise

Customer Support Types

  • Phone
  • Online

CloudAgent Integrations

The following CloudAgent integrations are currently offered by the vendor:

  • Back-end support software
  • CRM systems
  • Real estate software
  • Patient care software
  • Helpdesk software and analytics engines

Customer Support

Phone
Online

Pricing Plans

CloudAgent pricing is available in the following plans:

Free trial
QUOTE-BASED PLAN
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