CallFire Review
OUR SCORE 75%
- What is CallFire
- Product Quality Score
- Main Features
- List of Benefits
- Technical Specifications
- Available Integrations
- Customer Support
- Pricing Plans
- Other Popular Software Reviews
What is CallFire?
CallFire is a reliable call center software designed to help businesses automate and simplify outbound campaigns. It is a robust solution that integrates CRM and Excel spreadsheets to give customer care staff customers’ information, notes, and history, all in a single interface. The platform enables users to add custom scripts, record calls, and play pre-recorded voicemail messages without a struggle. CallFire provides a rich set of features that include text messaging, IVR, cloud call center, developer API, call tracking, IVR, and voice broadcast. Its text messaging and voice broadcast makes it easy for agents to send updates, notifications, alerts, and promotions to customers. Besides, the Interactive Voice Response (IVR) system can help users set up appointment reminders, surveys, payments, and pools for inbound and outbound purposes.Product Quality Score
CallFire features
Main features of CallFire are:
- SMS-enabled call tracking
- Customer history and notes
- Track real-time results
- Voice broadcast
- Campaign management
- Prerecorded messages
- Auto-attendant and call routing
- Data collection
- Call tracking
- Text messaging
- Remote/home agents
- Interactive voice response (IVR)
- Multi-line dialing
- Analytics reports
- CRM integration
- Developer API
- DNC/FTC compliance info
- Single-line auto-dialer
- Unlimited call transfers
- Polls and surveys
CallFire Benefits
The main benefits of CallFire are its robust voice and text solutions, easy to use, and reasonable pricing. Here are more details:
Easy to Use
CallFire relies on intuitive, one-to-many technology to streamline call center activities. The solution’s easy-to-use technology avails enterprise-level features to all customers regardless of the size of their business. The best part is that all the features are easy to use by both IT gurus and the less tech-savvy customers.
Robust Voice and Text Solutions
Also, CallFire provides a suite of reliable text and voice solutions. These tools enable agents to communicate and engage customers using personalized channels. Some of its salient text and voice solutions include IVR service, call tracking, text messaging, cloud call center, and voice broadcast. Besides, the software included an autodialer which enables agents to call four numbers simultaneously. Overall, CallFire makes it easy for agents to send personalized messages with the text-to-speech capability, generate comprehensive reports, and develop unique SMS and smart voice apps using the developer API.
Reasonable Pricing
Moreover, CallFire is reasonably priced. The solution provides a simple price structure that ensures all its features are affordable for small and midsized businesses. The pricing structure provides options such as the pay-as-you-go method which is perfect for call centers that are getting started. Also, for businesses with ongoing needs, there is a low-priced subscription plan that offers access to all the required features.
Technical Specifications
Devices Supported
- Web-based
- iOS
- Android
- Desktop
Customer types
- Small business
- Medium business
- Enterprise
Support Types
- Phone
- Online
CallFire Integrations
The following CallFire integrations are currently offered by the vendor:
- Zendesk
- Zoho
- Sugar
- Salesforce
- Netsuite
Video
Customer Support
Pricing Plans
CallFire pricing is available in the following plans:
