CA Service Desk Manager is a full suite of service and support functionalities including service requests, incident, change, configuration, and knowledge management used by businesses in different industries. It is basically a centralized service desk platform that provides users with all service desk operations. While it is already a comprehensive, compact, and powerful application, it goes further by providing users with social media and integrated collaboration features.
It can be deployed on-premises or as a SaaS solution. This ensures that whatever the users’ business requirements are, they will still be able to make a proactive approach in terms of IT service management. It also effectively reduces business risks and expenditures.
Product Quality Score
Ease of use
Value for money
CA Service Desk Manager features
Main features of CA Service Desk Manager are:
Integrated service support
Reporting & dashboards
Pre-built ”Quick Value” content
CA Service Desk Manager Benefits
The main benefits of CA Desktop Service Manager are its tools for support and service functionalities, increased business productivity it brings to users, and its cost-effectiveness that lowers business risks. Here are more details:
Comprehensive service management solution
CA Service Manager is equipped with integrated, comprehensive features for service support including incident, request, knowledge, change, request, configuration, service level, and problem management. It also provides streamlined support to the users as well as centralized, collaborative mobility, and self-service.
CA Service Desk Manager helps users in deriving critical insights that empower them to make a smarter, more informed business decisions. This, in turn, helps them execute proper actions to increase the overall business productivity of consumers, users, and decision makers.
Lowers risks and expenditures
The platform has the capability to greatly lower the number of service desk tickets as well as the expenditures of businesses. Total ownership can also be achieved at a very affordable cost.
Customer Support Types
CA Service Desk Manager Integrations
The following CA Service Desk Manager integrations are currently offered by the vendor:
Enterprise Random Password Manager
CA Service Desk Manager pricing is available in the following plans: