CA Service Desk Manager Review

CA Service Desk Manager OUR SCORE 85%
starting price By quote
our score 85%
free trial
  1. What is CA Service Desk Manager
  2. Product Quality Score
  3. Main Features
  4. List of Benefits
  5. Technical Specifications
  6. Available Integrations
  7. Customer Support
  8. Pricing Plans
  9. Other Popular Software Reviews

What is CA Service Desk Manager?

CA Service Desk Manager is a full suite of service and support functionalities including service requests, incident, change, configuration, and knowledge management used by businesses in different industries. It is basically a centralized service desk platform that provides users with all service desk operations. While it is already a comprehensive, compact, and powerful application, it goes further by providing users with social media and integrated collaboration features. It can be deployed on-premises or as a SaaS solution. This ensures that whatever the users’ business requirements are, they will still be able to make a proactive approach in terms of IT service management. It also effectively reduces business risks and expenditures.

Product Quality Score

Features
8.6
Ease of use
8.7
Customer support
8.3
Value for money
8.4
8.5
TOTAL SCORE

CA Service Desk Manager features

Main features of CA Service Desk Manager are:

  • Integrated service support
  • Consumer experience
  • Reporting & dashboards
  • Change management
  • Mobile-optimized
  • Pre-built ”Quick Value” content

CA Service Desk Manager Benefits

Benefits

The main benefits of CA Desktop Service Manager are its tools for support and service functionalities, increased business productivity it brings to users, and its cost-effectiveness that lowers business risks. Here are more details:

Comprehensive service management solution

CA Service Manager is equipped with integrated, comprehensive features for service support including incident, request, knowledge, change, request, configuration, service level, and problem management. It also provides streamlined support to the users as well as centralized, collaborative mobility, and self-service.

Enhances productivity

CA Service Desk Manager helps users in deriving critical insights that empower them to make a smarter, more informed business decisions. This, in turn, helps them execute proper actions to increase the overall business productivity of consumers, users, and decision makers.

Lowers risks and expenditures

The platform has the capability to greatly lower the number of service desk tickets as well as the expenditures of businesses. Total ownership can also be achieved at a very affordable cost.

Technical Specifications

Devices Supported

  • Web-based
  • iOS
  • Android
  • Desktop

Customer types

  • Small business
  • Medium business
  • Enterprise

Customer Support Types

  • Phone
  • Online

CA Service Desk Manager Integrations

The following CA Service Desk Manager integrations are currently offered by the vendor:

  • enPortal
  • Nlyte
  • FlowDot
  • Xtraction
  • Bomgar
  • Kelverion
  • SCOM
  • Northcraft Analytics
  • Enterprise Random Password Manager

Video

Customer Support

Phone
Online

Pricing Plans

CA Service Desk Manager pricing is available in the following plans:

Free trial
QUOTE-BASED PLAN
Contact vendor
Do you have a B2B product you’d like us to review?
Request A Review