BoldChat Review

BoldChat OUR SCORE 72%
starting price $599
our score 72%
free trial
  1. What is BoldChat
  2. Product Quality Score
  3. Main Features
  4. List of Benefits
  5. Technical Specifications
  6. Available Integrations
  7. Customer Support
  8. Pricing Plans
  9. Other Popular Software Reviews

What is BoldChat?

With BoldChat, the website sales of businesses can be boosted and their customer interactions controlled. Click-to-call tools, email management, and chat are just some of the live communication software offered by BoldChat. Users who have specific requirements can easily manipulate and customize the suite of features that BoldChat provides.

Product Quality Score

Features
7.2
Ease of use
7.4
Customer support
7.2
Value for money
7.0
7.2
TOTAL SCORE

BoldChat features

Main features of BoldChat are:

  • Active browser sharing
  • Form fill
  • Live chat
  • Mobile engagement
  • Agent efficiency
  • Chat
  • Supervisor dashboard
  • Twitter management
  • Web-based chat reporting
  • Integrated workspace
  • Passive browsing sharing
  • Deploy across domains
  • Email management
  • Integrated SMS
  • Reporting engine & scheduler
  • SMS management

BoldChat Benefits

Benefits

The main benefits of BoldChat are its easy implementation, its scalability, and its innovative functionalities.

Conversations and conversions are driven up by the BoldChat Pro chat engine, which is proactive and rules-based. Customer support can also communicate with website visitors through SMS, email, Twitter, and live chat, all from BoldChat’s integrated work queue.

Making BoldChat available on a website is easy — users simply need to paste a small snippet of HTML to their site.

Scaling up BoldChat is also easy to do, thanks to the infrastructure that all BoldChat products share. This eliminates the need for redeployment should users decide to upgrade.

Proactive invitations, customized chat windows, tailored forms pre- and post-chat, are just some of the powerful features that BoldChat offers. The vendor is also confident that it can provide 99.99 percent uptime.

BoldChat also ensures a satisfying visitor experience through features like adaptive messaging, co-browsing, a workspace UI that is integrated, as well as a proactive and powerful chat rules engine. This results in better efficiency and speed in customer service agents.

Aside from allowing users to customize BoldChat to fit their needs, they can also expect trustworthy customer support from the vendor.

Technical Specifications

Devices Supported

  • Web-based
  • iOS
  • Android
  • Desktop

Customer types

  • Small business
  • Medium business
  • Enterprise

Customer Support Types

  • Phone
  • Online

BoldChat Integrations

The following BoldChat integrations are currently offered by the vendor:

  • Google Analytics
  • Salesforce
  • GeoFluent by Lionbridge
  • LogMeIn Rescue
  • Active Assist

Video

Customer Support

Phone
Online

Pricing Plans

BoldChat pricing is available in the following plans:

Free trial
Pro
$599/agent/year
Premier
Contact vendor
Enterprise
Contact vendor
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