BMC Remedy 9 Review

BMC Remedy 9 OUR SCORE 83%
starting price By quote
our score 83%
free trial
  1. What is BMC Remedy 9
  2. Product Quality Score
  3. Main Features
  4. List of Benefits
  5. Technical Specifications
  6. Available Integrations
  7. Customer Support
  8. Pricing Plans
  9. Other Popular Software Reviews

What is BMC Remedy 9?

Companies looking for an innovative IT service management tool designed for mobile devices do not need to look further than BMC Remedy 9. With this application’s detailed reports, beautiful visualizations, and social features, employees, and IT personnel will see a marked increase in their productivity. This powerful and innovative tool can definitely revolutionize the digital workplace.

Product Quality Score

Features
8.3
Ease of use
8.5
Customer support
8.2
Value for money
8.3
8.3
TOTAL SCORE

BMC Remedy 9 features

Main features of BMC Remedy 9 are:

  • Service Request Management
  • Asset and Service Level Management
  • Problem Management
  • Knowledge Management
  • Configuration Management
  • Incident Management
  • Smart Reporting
  • MyIT Self Service
  • Virtual Chat
  • Custom Applications
  • Release Management
  • Developer Studio
  • Platform Administration

BMC Remedy 9 Benefits

Benefits

The main benefits of BMC Remedy 9 are its mobile support, stunning and intuitive reports, built-in ITIL processes, and drag-drop functionality. Users who decide to use the BMC Remedy 9 platform can expect multiple benefits.

Remedy 9’s people-centric user experience helps improve efficiency and productivity among employees. The platform’s stunning reports and visualizations result in intuitive data analysis, while its built-in ITIL processes help out in coming up with reports and metrics. Users have constant access to the platform because of its native mobile apps, and can expect visualized analysis on impact, and collision detection on auto-pilot. Calendars are also equipped with drag-drop functionality.

Technical Specifications

Devices Supported

  • Web-based
  • iOS
  • Android
  • Desktop

Customer types

  • Small business
  • Medium business
  • Enterprise

Customer Support Types

  • Phone
  • Online

BMC Remedy 9 Integrations

The following BMC Remedy 9 integrations are currently offered by the vendor:

  • Solar Winds
  • Single Sign-On (SSO)
  • SAP
  • NetCool
  • Tivoli
  • SCOM
  • HP Service Desk
  • Qualys
  • xMatters

Video

Customer Support

Phone
Online

Pricing Plans

BMC Remedy 9 pricing is available in the following plans:

Free trial
Quote-based
Contact vendor
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