Birdeye Review

Birdeye OUR SCORE 88%
starting price By quote
our score 88%
free trial
  1. What is Birdeye
  2. Product Quality Score
  3. Main Features
  4. List of Benefits
  5. Technical Specifications
  6. Available Integrations
  7. Customer Support
  8. Pricing Plans
  9. Other Popular Software Reviews

What is Birdeye?

Birdeye is a reputation management solution that provides tools for aiding businesses to turn their customer experience into an effective marketing engine. It uses customer reviews and feedbacks from various sources such as review sites, surveys, and social channels to gain critical insights that could help you in making smarter, informed decisions. The software is designed to allow you to gain customers at a higher rate, acquire more positive reviews and ratings, and increase income. Birdeye is equipped with a plethora of tools that work together to help you deliver top quality services that could boost customer loyalty. Some of its features are review management, review monitoring, review generation, review marketing, online presence, online ticketing, business insights and many more. The system can be integrated into major CRM, CMS, and accounting platform to allow for easier review of your collection strategies.

Product Quality Score

Features
8.7
Ease of use
8.9
Customer support
8.8
Value for money
8.8
8.8
TOTAL SCORE

Birdeye features

Main features of Birdeye are:

  • Review monitoring
  • Social ticketing
  • Review management
  • Review generation
  • Online presence
  • Competitor analysis
  • Social listening
  • Business insight
  • Customer surveys
  • Review marketing

Birdeye Benefits

Benefits

The main benefits of Birdeye are its robust solution for enhancing customer experience, improved processes of data in real time and increased online presence. Here are more details:

Rich customer experience software

The platform provides quality features that aid in review tracking, monitoring, organizing, and responding. It is a robust comprehensive platform that can transform feedbacks into insights that that could positively impact your business. It is also intuitive and can be used immediately through various integrations. No matter the size of the business you are running, be it a small venture or a large enterprise, Birdeye could be the key to your success.

Real-time processing

Birdeye features a single comprehensive dashboard that could display feedbacks in real time from over 250 sites. You are also immediately notified through SMS or email each time reviews about your business are posted. These alerts can be filtered as well by rating and source if you only want to receive alerts with these categories in mind. It aids you in engaging your customers in real time more effectively while maintaining your workflows. This would allow you to gain complete control over business decisions related to customers.

SEO optimized

Reviews generated by the system are indexed by search engines which helps enhance your SEO and online presence and turns it into an effective marketing tool. Listings can also be boosted by integrating videos, menus, photos, and incentives to your contents to make it more dynamic. With this, your business can stand out, gain more click through and increase the conversion rate as well.

Technical Specifications

Devices Supported

  • Web-based
  • iOS
  • Android
  • Desktop

Customer types

  • Small business
  • Medium business
  • Enterprise

Customer Support Types

  • Phone
  • Online

Birdeye Integrations

The following Birdeye integrations are currently offered by the vendor:

The vendor didn’t provide any details on integration.

Video

Customer Support

Phone
Online

Pricing Plans

Birdeye pricing is available in the following plans:

Free trial
QUOTE-BASED PLAN
Contact vendor
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