- What is Banckle Live Chat
- Product Quality Score
- Main Features
- List of Benefits
- Technical Specifications
- Available Integrations
- Customer Support
- Pricing Plans
- Other Popular Software Reviews
What is Banckle Live Chat?
Banckle Live Chat helps you to efficiently and effectively monitor as well as interact with website visitors of your business in real time.
Hosted in the cloud, Banckle Live Chat is fully customizable and has a variety of built-in themes, templates, tools, and widgets to boost customer service productivity. It gives businesses great scalability since it allows multiple websites, departments, and operators. Other features of Banckle Live Chat include canned messages, SSL encryption, file sharing, proactive invitation, visual and sound notifications, as well as 24/7 support. Banckle Live Chat also allows you to track website visitors and look at their browsing activities with the help of analytics and reporting tools.
As with other Banckle Live Chat reviews we assess the software’s benefits, pricing and technical specs to help you see if it fits your needs.
Main features of Banckle Live Chat are:
- On-Demand Live Chat in cloud
- No installation needed
- Integrated Visitor Tracking, Engaging and Retaining
- Supports multiple sites, departments and operators
- Allows sending canned messages
- Fully customizable and advanced administrative control
- Share files even as large as 2GB
- Built-in productivity boosting toolset, Customizable widgets
- SSL encrypted live chat
- Smart customer queuing
- Proactive invitation, Offline messages
- Real time translation of language depending on the location of the customer in real time to reduce communication barriers and make them feel supported to improve sales conversion
- Live customer support using mobile iPhone, iPad and Android apps
- Live chat solutions on top third-party platforms including such as WordPress, Joomla, Moodle, Drupal, Shopify, Magento, Blogger, Interspire Shoping Cart, among others
- No limitation of using the web interface all the time
- Visitor monitoring and tracking
- Real-time Visitor Monitoring
- Better monitoring of website traffic sources
- Easy access of visitors’ demographical information
- Live discussion history
- Faster tracking of visitor footprints
- Better reporting and analysis
- Interactive reporting
- Increased productivity
- Feature-rich co-browsing experience
- Rich audio and visual notifications
- Better supervision and multi-tasking
- Offline messaging access
- Personalized logo and label
- Improved usability
- Remote accessibility and refined user experience
- Platform independence
- Reliability and support
- 99.9% uptime guaranteed
- Prompt technical support
- Community feedback forum
- Diverse marketplace support
Banckle Live Chat allows you to monitor and do secure and safe live chat sessions with the visitors coming in on your site. It allows you to talk to them in real time, including potential customers, giving the best service while improving sales. Visitors can easily chat with you using the live chat widget and then send you messages, real time. If you or your team is offline, you can still receive the offline messages from them. So that means that even if you or your team is not around, you are fully covered.
Banckle Live Chat also has a searchable archive of all the chat sessions with customers for evaluation and analysis.
One of the benefits we consistently note in our Banckle Live Chat reviews is that the application also allows you to automatically track the browsing activities of your website visitors. The information given to you in charts is informative and very easy to understand. These analytical charts can be used to analyze website traffic, helping you better conduct business decisions that are critical.
Multiple operators are also allowed in Banckle Live Chat, so you can entertain even if your site has loads of visitors. Multiple operators can exchange as well as transfer live chat sessions among themselves for proper dissemination and more efficient customer service.
The features of Banckle Live Chat, which boasts of a rich platform, can easily be customized through the admin console. Banckle Live Chat also allows you to integrate it with popular third-party platforms, making it easier for your customers to contact you regardless of the platform.
You can also give customers live demos by quickly starting a meeting, remotely access their systems, or share your screen.
- Small business
- Medium business
The following Banckle Live Chat integrations are currently offered by the vendor:
- RTL Support
- XMPP Client
- Chat Targeting
- Google Analytics
- Request Routing
- Satisfaction Survey
- Fluid Survey
- Apple iPad
- Apple iPhone
- Interspire Shopping Cart
Banckle Live Chat pricing is available in the following plans: