Avaya Aura Call Center Elite Review

Avaya Aura Call Center Elite OUR SCORE 71%
starting price By quote
our score 71%
free trial
  1. What is Avaya Aura Call Center Elite
  2. Product Quality Score
  3. Main Features
  4. List of Benefits
  5. Technical Specifications
  6. Available Integrations
  7. Customer Support
  8. Pricing Plans
  9. Other Popular Software Reviews

What is Avaya Aura Call Center Elite ?

Avaya Aura Call Center Elite is a robust contact center management solution that is a component of the Avaya Contact Center as a Service (CCaaS) software suite. It is a reliable solution that delivers a comprehensive suite of features that enable businesses to manage customer interactions from multiple channels. The platform enables businesses to handle customer communications and offers an exceptional and personalized experience. Avaya Aura Call Center Elite streamlines communications, enabling businesses to increase customer retention, customer loyalty, and grow brand recognition. It ensures customer calls are routed to the most appropriate agent with the ability to handle the unique customer needs. Besides, Avaya Aura Call Center Elite can be configured and customized to enable customer care staff to interact with customers via the channels they love.

Product Quality Score

Features
7.3
Ease of use
7.1
Customer support
7.0
Value for money
7.0
7.1
TOTAL SCORE

Avaya Aura Call Center Elite features

Main features of Avaya Aura Call Center Elite are:

  • Customized Reports
  • Call Recording
  • Call Queue Management
  • CTI
  • Predictive Dialer
  • Auto Dialer
  • Call Monitoring
  • Virtual Call Center Support
  • Web Collaboration
  • Skills Based Routing
  • Progressive Dialer
  • Case & Contact Management
  • Campaign Management
  • IVR
  • ACD System
  • Preview Dialer
  • Outbound IVR
  • Call Back
  • Real-Time Reporting

Avaya Aura Call Center Elite Benefits

Benefits

The main benefits of Avaya Aura Call Center Elite are, it minimizes queue, delivers personalized customer service, and seamless customer interactions. Here are more details:

Minimize Call Queue

Avaya Aura Call Center Elite makes customer interactions more feasible via numerous channels such as social media, SMS, email, and chat. By increasing the number of customer touch points, the solution helps businesses to decrease the volume of calls. It minimizes queuing thereby increasing customer satisfaction and cutting operational expenses.

Deliver Personalized Experience

In addition, Avaya Aura Call Center Elite includes an intuitive agent interface, known as Avaya one-X. The interface displays both real-time information and historical data about every customer at the point of interaction. It also supports video and voice calls and enables agents to connect with internal experts via online presence tools and instant messaging. This enables businesses to adapt to evolving customer needs and improve the quality of customer services.

Seamless Customer Interactions

Moreover, Avaya Aura Call Center Elite streamlines customer interactions through intelligent routing, data integrations, and innovative resource selection. It provides powerful tools that enable businesses to route customer calls to the right agent based on customer value, agent skill level, and campaigns. Better still, Avaya Aura Call Center Elite allows agents to add customized elements to every interaction based on customer history. This contributes to seamless customer interactions at every stage.

Technical Specifications

Devices Supported

  • Web-based
  • iOS
  • Android
  • Desktop

Customer types

  • Small business
  • Medium business
  • Enterprise

Customer Support Types

  • Phone
  • Online

Avaya Aura Call Center Elite Integrations

The following Avaya Aura Call Center Elite integrations are currently offered by the vendor:

No available information

Customer Support

Phone
Online

Pricing Plans

Avaya Aura Call Center Elite pricing is available in the following plans:

Free trial
QUOTE-BASED PLAN
Contact vendor
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