amoCRM Reviews: Pros, Cons & Pricing of the Leading CRM Software

In Guides
May 28, 2018
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What is amoCRM?

amoCRM is a user-friendly solution you can use to manage your B2B leads, sales and CRM. The software has been designed to convert first-time contacts into leads, assist you to organize your customer database and make smarter sales decisions. It tracks your performance, gives a clear overview of your progress and maximizes your agents’ productivity. The platform is cloud based so you don’t need to install anything on your computer.

amoCRM stands out among the competition because of its easy usability. Unlike complex CRM solutions, you can manage info with just a few clicks and keep track of all contact details and notes. The interface is similar to that of popular social networks which makes navigation a breeze. Plus, amoCRM automates even difficult CRM operations, while helping you avoid errors. The vendor provides dedicated mobile apps that help your team members access and use the system on the go.

Product Quality Score:

Main functionalities
84%
Collaboration features
83%
Customization
83%
Integration
83%
Ease of Use
84%
Help & Support
83%
Security
84%
Mobility
84%
Media Rating
84%
TOTAL SCORE
84%


Main Features

  • Contact management
  • Custom fields
  • Email integration
  • Import/export
  • Lead management
  • Low cost
  • Multi-currency
  • No contracts
  • Sales pipeline
  • Sales reports
  • Tags
  • Task management
  • Widget integrations

List of Benefits

In our amoCRM reviews the software has been distinguished with our Great User Experience Award and Rising Star of 2018 Award. The following are its benefits:

Easy-to-Use Software

amoCRM offers a familiar and user-friendly interface that you can master in no time. Your team can get on board quickly and record improvement in their CRM processes by ensuring no customer is missed. The dashboard displays all important info and you can easily conduct your operations from here. You don’t have to click around unnecessarily and can complete your main tasks by clicking on a single button. The mobile apps are equally user friendly and easy to adopt.

Closely Track All Prospects

Your lead grabbing strategies will be ineffective if you don’t have a system to manage and control those leads. amoCRM helps you in this aspect as it gathers leads from common communication channels such as email, phone, live chat and social media. It then organizes the leads’ contact details and behavior data for you. This ensures all prospects are properly added to your CRM list.

Scan Business Cards

amoCRM reviews indicate that the software offers a sophisticated business card scanner you can use to import your prospect’s info and make entries from anywhere. This is a fast and effective deal-closure method that also makes your customer management process more creative.

Collaborate Efficiently

Your agents get a fast and dedicated platform for communication and don’t have to use additional systems for the purpose. They can utilize the smart notification center to keep track of all messages without missing anything and complete their tasks much faster.

Dependable Customer Support

amoCRM’s developers understand the need for reliable service delivery and therefore their knowledgeable tech crew is ever ready to help customers with their queries and concerns. You can contact the support agents anytime via phone, live chat, email or tickets.


Technical Specifications

Devices Supported

  • Web-based
  • Android
  • iPhone/iPad

Language Support

  • English
  • Spanish

Pricing Model

  • Monthly payment

Customer Types

  • Small Business
  • Medium Business

Deployment

  • Cloud Hosted
  • Open API

Available Integrations

Following is a list of amoCRM’s prominent integrations. If you can’t find the integration you need, use the platform’s API to develop your own.

  • Active Campaign
  • Asterisk
  • Dropbox
  • Facebook
  • Formstack
  • Kixie
  • Livechat
  • MailChimp
  • Mandrill
  • Olark
  • Snapengage
  • Telegram
  • Tidio Chat
  • Twilio
  • Unbounce
  • Viber
  • Vox Implant
  • WordPress
  • Wufoo
  • Zapier
  • Zendesk


Video

Available Support

  • Phone
  • Email
  • Live Support
  • Tickets
  • Training


Software Pricing

amoCRM offers a 14-day free trial and 3 enterprise pricing plans:

Basic Plan – $15/month/user

For large companies with small sales team

  • Add leads and contacts
  • Search and merge duplicates
  • Google Analytics and website integration
  • Customize sales stages and work with sales pipeline

Advanced Plan – $25/month/user

For those who want to optimize conversion

  • Set up fields as required to convert a lead into new stage
  • Dashboard customizing
  • Business processes and auto-tasks creation
  • KPI and sales plan for managers
  • Required fields

Enterprise Plan $45/month/user

For those who manage a large number of leads

  • Periodic backup via email archive
  • Scoring
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