Aircall Review

Aircall OUR SCORE 89%
starting price $30
our score 89%
free trial
  1. What is Aircall
  2. Product Quality Score
  3. Main Features
  4. List of Benefits
  5. Technical Specifications
  6. Available Integrations
  7. Customer Support
  8. Pricing Plans
  9. Other Popular Software Reviews

What is Aircall?

By providing phone numbers for businesses and their staff that can be used on any device, Aircall makes itself stand out as an app ideal for businesses with virtual offices located overseas or remote teams. Now they can never miss a call as they can receive them whether they are working out of the office or on the go. Aircall is also a big help when it comes to improving customer relationships. With this solution, small and medium-sized businesses can make use of local phone numbers from up to 30 countries so that they can reach out to their customers wherever they may be.

Product Quality Score

Features
8.9
Ease of use
9.0
Customer support
8.8
Value for money
8.9
8.9
TOTAL SCORE

Aircall features

Main features of Aircall are:

  • Teamwork
  • Unlimited concurrent calls
  • Working hours per user
  • Custom music and messages
  • Sound professional
  • Adapt as you grow
  • Call transfer
  • Mac & Web App for each user
  • Shared contacts
  • Shared Call inbox
  • Call from any number
  • Real time modifications
  • Forward to cell phones
  • Voicemail by email
  • Analytics
  • Click-to-call
  • Call Cascading
  • Shared team activity feed
  • Work anywhere
  • Be local
  • Queuing
  • Calls made easy
  • Desktop notifications
  • Manage multiple numbers & users
  • Local phone numbers in 30+ countries

Aircall Benefits

Benefits

The main benefits of Aircall are its desktop app, its phone support features, and its integration with CRM solutions.

Teams working remotely or those involved in international operations are often the ones that end up being the top users of Aircall. No matter the size of the business, Aircall provides phone support that is simple but professional. It is an ideal fit for customer support teams and startups that are composed of five to 50 people.

Users of Aircall also get to save time when it comes to following up calls since the tool has a desktop app that allows them to use their own computers to make and receive calls. Existing CRM solutions can also easily integrate with Aircall. The tool’s ability to make use of local phone numbers are also a great help in making a business “local” in up to 30 countries.

Businesses will also appreciate the advanced phone support features that Aircall provides them, such as shared contacts, queuing, analytics, call cascading for teams, follow up lists, and shared call inboxes. It’s a big step in making a business sound professional, especially if it is a smaller-sized one.

Technical Specifications

Devices Supported

  • Web-based
  • iOS
  • Android
  • Desktop

Customer types

  • Small business
  • Medium business
  • Enterprise

Customer Support Types

  • Phone
  • Online

Aircall Integrations

The following Aircall integrations are currently offered by the vendor:

  • Slack
  • Webhook

Video

Customer Support

Phone
Online

Pricing Plans

Aircall pricing is available in the following plans:

Free trial
Premium Plan
$40/user/month
Enterprise Plan
$70/user/month
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