8x8 VoIP Phone Service is a cloud-hosted communications platform that aids businesses from various industries such as insurance, construction, healthcare, finance, and transportation in providing better customer service through a flexible and mobile solution regardless of time and place. It is also ideal for organizations with offices in multiple locations. Aside from the hosted VoIP business phone service it provides, it also offers a cloud-hosted call center solution that allows for a unified communication that is more advanced but costs less compared to most traditional solutions out there.
The system enables you to run an organized virtual office from either your desktop or mobile devices. It is equipped with rich features such as call forwarding, recording, hosted PBX, extension dialing, directory assistance, ring groups and a lot more.
It is able to integrate with many popular business applications and systems and has a team of professionals that is always on standby and ready to answer all your questions any time. It also offers flexible pricing schemes and may charge per user basis to scale ideally for any business sizes.
Product Quality Score
Ease of use
Value for money
8x8 VoIP Phone Service features
Main features of 8x8 VoIP Phone Service are:
Virtual Office Mobile for Android
Music on Hold
Group Intercom Paging
Virtual Office Online
Do Not Disturb
Direct Phone Number
Voicemail to Email
Caller ID Blocking
Virtual Office Call Recording
Virtual Office Desktop
Virtual Office Mobile for iPhone
8x8 VoIP Phone Service Benefits
The main benefits of 8×8 VoIP are its rich and comprehensive features for customer support, video conference hosting capability, its boosting of business’s customer service reliability, and its various useful phone system features. Here are more details:
All-in-one customer support solution
The system also features voicemail and local or long-distance remote team services. This makes it an all-in-one customer support application that automatically allows you to save 50% of your time and money per month since all communications are now being governed from a single software.
Host video conference
The platform allows you to organize and host video conferences and web meetings. It can also be used for instant messaging in and out of the organization. All these do not involve expensive installations nor do they require steep learning curves. After the system is set up, it’s immediately good to go.
Empowers more reliable service for customers
With the system’s feature-rich IP phones, you are able to render a more reliable and professional service to your customers. This, in turn, enables you to appeal to more customers, aiding to the growth of your user base. This is because your partners and customers will be able to reach you whenever they wanted to even if you’re out of the office. Aside from the accessibility it brings to your business, the platform also uses a feature known as Mobile Softphone that empowers your devices to perform impeccably.
Advance phone system features
8×8 VoIP is loaded with advanced phone system functionalities such as an auto attendant, extension dialing, directory assistance, and music holds. The automated attendant allows you to set up the 8×8 phone system you’ll be utilizing for answering and routing calls automatically without any hitch. Users are also given various mobility functionalities and business extras including 3-way calling and forwarding, management and collaboration tools, and unlimited calling.
Customer Support Types
8x8 VoIP Phone Service Integrations
The following 8x8 VoIP Phone Service integrations are currently offered by the vendor:
ACT! by Sage
8×8 Web Dialer
Outlook and Skype for Business
8x8 VoIP Phone Service pricing is available in the following plans: