8×8 Call Center is a robust communication platform designed for businesses of all sizes. It is a simple call center solution that enables businesses to streamline internal and external business communications. The software makes it easy for businesses to take an integrated approach to communication to achieve seamless communication across different levels.
8×8 Call Center is used by over 40,000 businesses and organizations in bridging communication. It combines an innovative cloud contact center with a business phone system to provide a comprehensive solution that handles all communication needs. Some of its main features include phone systems, collaboration features, phone systems, multichannel capability, mobility tools, and agent/supervisor tools.
Product Quality Score
Ease of use
Value for money
8×8 Call Center features
Main features of 8×8 Call Center are:
Music on Hold
EASY ONLINE MANAGEMENT
Virtual Office Online
Virtual Office Desktop
Virtual Office Mobile for iPhone
Virtual Office Mobile for Android
Group Intercom Paging
Caller ID Blocking
Direct Phone Number
Voicemail to Email
Do Not Disturb
Audio Production Store
Direct Agent Routing
Social Media Customer Service
SUPERVISOR / AGENT TOOLS
Agent Supervisor Tools
Hosted Microsoft Dynamics Integration
REPORTING AND MONITORING
Contact Center Continuity
8×8 Call Center Benefits
The main benefits of 8×8 Call Center are its easy to use, a comprehensive set of communication tools, and seamless integrations. Here are more details:
Easy to Use
One likable aspect of 8×8 Call Center is that it is easy to use. The platform is designed with a user-friendly management interface that enables users to accomplish communication tasks without a struggle. Also, since it is a cloud-based application, it offers easily accessible and dynamic solutions that enable businesses to achieve cost-effective business communication.
Complete Set of Communication Tools
Also, the 8×8 Call Center is an all-inclusive solution that provides all the features needed to streamline business communications. The application includes powerful tools such as contact center solutions and business phone services that enable businesses to deliver quality communication services. With these tools, it’s easy to close deals, explore new business opportunities, and launch pitches even when dealing with global clients. The best part is that all data and processes exchanged within the system are secure, and comply with all the strict security and compliance standards such as PCI DSS, FISMA, and HIPAA.
Better still, 8×8 Call Center integrates seamlessly with third-party systems. The integrations enable users to extend the functionalities and flexibility of this application. It makes it easy for businesses to add new users, synchronize, and fuse a mobile contact center team.
Customer Support Types
8×8 Call Center Integrations
The following 8×8 Call Center integrations are currently offered by the vendor:
8×8 Call Center pricing is available in the following plans: