8×8 Call Center Review

8×8 Call Center OUR SCORE 85%
starting price $12
our score 85%
free trial
  1. What is 8×8 Call Center
  2. Product Quality Score
  3. Main Features
  4. List of Benefits
  5. Technical Specifications
  6. Available Integrations
  7. Customer Support
  8. Pricing Plans
  9. Other Popular Software Reviews

What is 8×8 Call Center ?

8×8 Call Center is a robust communication platform designed for businesses of all sizes. It is a simple call center solution that enables businesses to streamline internal and external business communications. The software makes it easy for businesses to take an integrated approach to communication to achieve seamless communication across different levels. 8×8 Call Center is used by over 40,000 businesses and organizations in bridging communication. It combines an innovative cloud contact center with a business phone system to provide a comprehensive solution that handles all communication needs. Some of its main features include phone systems, collaboration features, phone systems, multichannel capability, mobility tools, and agent/supervisor tools.

Product Quality Score

Features
8.6
Ease of use
8.6
Customer support
8.3
Value for money
8.5
8.5
TOTAL SCORE

8×8 Call Center features

Main features of 8×8 Call Center are:

COLLABORATION FEATURES

  • Online Meetings
  • Conference Bridge
  • Presence
  • Call Recording
  • Contacts Integration
  • Instant Messaging

PHONE SYSTEM

  • Auto Attendant
  • Hosted PBX
  • Extension Dialing
  • Music on Hold
  • Directory Assistance
  • Ring Groups
  • Number Porting

EASY ONLINE MANAGEMENT

  • Online Administration
  • Virtual Office Online
  • Virtual Office Desktop

MOBILITY

  • Virtual Office Mobile for iPhone
  • Virtual Office Mobile for Android
  • Softphone

BUSINESS FEATURES

  • Group Intercom Paging
  • Call Forwarding
  • Conference Bridge
  • Caller ID Blocking
  • Direct Phone Number
  • Unlimited Calling
  • 3-Way Calling
  • Caller ID
  • Internet Fax
  • Call Park
  • Voicemail to Email
  • Business SMS
  • Call Transfers
  • Do Not Disturb
  • Call Waiting
  • Voicemail

CONTACT CENTER

  • Skills-based Routing
  • Audio Production Store
  • IVR
  • Direct Agent Routing
  • Virtual Queue

MULTI-CHANNEL

  • Multi-Channel
  • Proactive Chat
  • Web Callback
  • Social Media Customer Service
  • Desktop Sharing

SUPERVISOR / AGENT TOOLS

  • FAQ Knowledgebase
  • Agent Supervisor Tools
  • CTI

CRM INTEGRATIONS

  • NetSuite Integration
  • Salesforce Integration
  • Zendesk Integration
  • 8×8 CRM
  • Hosted Microsoft Dynamics Integration
  • Zoho Integration

REPORTING AND MONITORING

  • Call Recording
  • Real-Time Monitoring
  • Historical Reporting

WORKFORCE OPTIMIZATION

  • Workforce Management
  • Quality Management

DISASTER RECOVERY

  • Contact Center Continuity

8×8 Call Center Benefits

Benefits

The main benefits of 8×8 Call Center are its easy to use, a comprehensive set of communication tools, and seamless integrations. Here are more details:

Easy to Use

One likable aspect of 8×8 Call Center is that it is easy to use. The platform is designed with a user-friendly management interface that enables users to accomplish communication tasks without a struggle. Also, since it is a cloud-based application, it offers easily accessible and dynamic solutions that enable businesses to achieve cost-effective business communication.

Complete Set of Communication Tools

Also, the 8×8 Call Center is an all-inclusive solution that provides all the features needed to streamline business communications. The application includes powerful tools such as contact center solutions and business phone services that enable businesses to deliver quality communication services. With these tools, it’s easy to close deals, explore new business opportunities, and launch pitches even when dealing with global clients. The best part is that all data and processes exchanged within the system are secure, and comply with all the strict security and compliance standards such as PCI DSS, FISMA, and HIPAA.

Seamless Integrations

Better still, 8×8 Call Center integrates seamlessly with third-party systems. The integrations enable users to extend the functionalities and flexibility of this application. It makes it easy for businesses to add new users, synchronize, and fuse a mobile contact center team.

Technical Specifications

Devices Supported

  • Web-based
  • iOS
  • Android
  • Desktop

Customer types

  • Small business
  • Medium business
  • Enterprise

Customer Support Types

  • Phone
  • Online

8×8 Call Center Integrations

The following 8×8 Call Center integrations are currently offered by the vendor:

  • Salesforce
  • Microsoft Dynamics
  • NetSuite
  • Zoho
  • SugarCRM
  • Zendesk

Video

Customer Support

Phone
Online

Pricing Plans

8×8 Call Center pricing is available in the following plans:

Free trial
8X8 Express
$12/user/month
X Series X2
$25/user/month
X Series X4
$45/user/month
X Series X6
$110/user/month
X Series X2 Enterprise Plan
$25/user/month
X Series X4 Enterprise Plan
$45/user/month
X Series X6 Enterprise Plan
$110/user/month
X Series X8 Enterprise Plan
$172/user/month
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